What is Chatbot: A Perfect Guide to Know Everything About Chatbot [2019] (2022)

Do you know what is chatbot? How it plays a key role in connecting, communicating and converting more number of site visitors?

For a very long time now, people have been trying to make some improvements to ease down the communications between human beings and computers.

Chatbot technology alleviates this process for businesses in the most interactive and conversion-oriented manner.

These are the bots which are being used by the different businesses and the companies which are located all over the world for the ease of tasking and interacting with people.

Chatbot Example

Let us provide you with an example right here.

Say that there is a banking company.

What is Chatbot: A Perfect Guide to Know Everything About Chatbot [2019] (1)

It will use the chatbot or the important virtual assistant in order to make sure their customers are able to interact and know about the services that they provide from the comfort of their homes.

Here we are going to discuss a little bit about the chatbots and how they are currently helping out the industry in the best way.

But before that, let us provide a little bit of an introduction to these amazing new technologies that we have discovered for the users.

What is Chatbot?

Before getting into the more important details such as the use and importance of chatbot, it is also important to know what this is in the first place.

So, here is a basic definition that is going to help you with understanding.

Well, the chatbot is basically just an artificial intelligence product or software which will be able to simulate a real-life conversation on the chat which happens between the user and the company.

There will be a use of the natural human languages and these chatbots play a key role in serving this purpose adeptly.

Most mobile applications, websites, and messaging applications are currently using this technology in order to increase the chances of communication with their clients and customers and that too in the best way without any trouble whatsoever.

The chatbots that we use are popular as the most advanced and high-tech expressions which can provide some promising results to the customers out there.

These bots are actually a great help when it comes to the interactions between computers and human beings.

However, if we look at it from a technological point, these chatbots are just the representation of the evolution that happened in the system of Questions and Answers using the Natural Language Processing or NLP.

The formulation of responses for different questions which customers ask in the natural languages is certainly a very common example of NLP.

(Video) Introduction to Chatbots | Complete Guide

So, there is no doubt that this chatbot is really an interesting thing that most people need to know about.

Here we are going to discuss a little bit more about these beauties.

What is Chatbot Technology?

There is no doubt that the internet has actually evolved a lot in the past few years and it is really making the tasks a bit easier for the people.

The different messaging platforms are also going in the particular same direction for sure.

Chatbots are the main example of such a technological advancement which allows the person to have interactions with the voice or the texts.

Businesses and site owners can also use chatbots for humor or to provide some important information regarding any particular product of the company.

For those people who need to find out some information regarding a service or a product that is provided by a company, the chatbots are the best help that they can get for sure.

There are many different types of chatbots that people can use such as the newsbots, banking bots, weather bots and so much more.

The technology that plays a significant role in the creation of these chatbots is Artificial Intelligence which makes it easier for people to have conversations with computers from all over the world.

Uses of Chatbots

Now that you know a little bit about the chatbots and the technology that is channelizing the functioning of these amazing things, it is not time to understand the importance of chatbots and how they industry has been incorporating them as well.

So, there is no doubt that you will also appreciate that chatbots are now being one of the primary players of the messaging platforms as well.

There are so many different artificial intelligence messaging apps which provide the advantage to the people so that they can have normal human conversations with these apps in the best way.

Businesses are also currently using the technology of chatbots in order to make sure that they are able to provide proper information to the customers about their services and products that they tend to offer a lot of them.

When the customers need to find some information regarding a particular product or service of the company, all they have to do is visit their website and talk with the chatbot in order to gain all the details that they want to know about.

One of the most important reasons why the chatbots are so popular these days is that these tend to excite the clients and the customers.

So, if you are using a particular chatbot for your website, then there is a chance that the conversion rates of your website will be much higher for sure.

This is one of the main reasons why most businesses these days tend to use these chatbots to have the best results.

One more thing to remember about these chatbots is that these aren’t here to replace the work that we people do.

Instead, these bots are actually here to make sure that the human interactions which are taking place become more convenient and productive over time.

Apart from that, the use of chatbot technology can make sure that the operation cost of the company is a lot less which is one of the best benefits that we could think of.

(Video) What is a chatbot? Types of chatbots & how they work

There is no doubt that the avenue of the company in terms of sales and marketing will also increase with the use of chatbots in the business.

Working of Chatbots

In order to understand the working process of the chatbots, there is one thing that you need to know and that is there are two different types of chatbots.

One is the kind that functions according to the rules which creators set and the other one that functions with the use of machine learning.

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1) Working of Chatbots Which Have Preset Rules

The chatbots that tend to function on the basis of the rules are the ones that have limited functionalities.

These are the ones that often have responses that are set according to the commands that they receive.

In case you say something wrong, they will not be able to understand what exactly you mean and that can create a problem for sure.

So, these bots are only smart when you program them that way.

2) Working of Chatbots with Artificial Intelligence

There is another type of chatbots that we are going to talk about and these are the ones which are currently using the help of Artificial Intelligence in the best way.

The Artificial Intelligence assistance in these bots makes sure that these are pretty smart and are able to use the help of machine learning.

So, the best thing about the amazing bot is that this will learn from the needs and requirements of the customers and then provide some amazing services to the clients.

These two types of chatbots work on different principles and hence are able to provide different types of services to those who are in the need for it.

When it comes to choosing between these two, the latter option is the one that is going to provide more benefits for sure.

After going through the working chatbot, next thing that you need to go through is the types of chatbots that businesses can use for connecting and converting your leads.

So, without any further ado, let us have a look upon those here and now-

Types of Chatbots

1. Scripted Chatbots

This is the first type of chatbot that needs your attention.

You must have found a certain type of chatbots that comprise predefined questions and answer.

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Such chatbots offer a fixed number of options for each of the question, and user needs to give answers based upon those options.

Based on your responses, the site owner will gauge your inclinations and behavioral preferences.

(Video) WhatsApp Chatbots - An Even More Complete Guide on WA Bot

However, these chatbots cannot handle ambiguity in your responses.

2. Intelligent Chatbots

The second type of chatbot is known as Intelligent Chatbots and they work through artificial intelligence technology.

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Because of AI, such chatbots can also give you responses and solutions of the non-standard question as well.

But with these chatbots, you will not be able to get the answers of graphical content.

3. Application Chatbots

Now comes the third type of chatbot which is Application Chatbot that can also offer the solution in a graphical interface.

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So, if the user can provide a more proper answer using graphical content then this kind of chatbot would be the right pick for them.

What is Chatbot Development?

Another one of the most important things that people need to know about is the chatbot development.

It is very important for the creation of the chatbots that use the assistance of Artificial Intelligence, in order to perform well for the customers and the clients in the best way.

So, do you think you will be able to create amazing chatbots for your company?

To be honest, with the help of the right development techniques and help, there is no doubt that you will definitely be able to create the best of the chatbots for your business and other important tasks for sure.

In order to create the chatbots, you need to have a clear idea in your mind and then choose the server from which the chatbot will actually function.

After that, you also need to incorporate all the features and the services which would be provided to the chatbots which can help the clients in the best way.

This is one of the most important things to consider for sure.

Some of the best platforms that can help you in making the best chatbots for you are-

Some of the Best Platforms to Build Chatbot

Bottr

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In case you are looking for a platform that can help you build chatbot as per your personal requirements in quickest possible time then Bottr would be one of the best picks for you.

You can use it for creating chatbot for Twitter, LinkedIn, Facebook, etc.

You can also embed your bot to your site.

(Video) A Practical Guide for ChatBot Developers Lessons Learned from Live ChatBots

It also allows you to add data from different resources.

Chatfuel

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This one is going to be one of the most powerful platforms for you to create your chatbot that will incorporate all the features of your need.

You can use it for collecting the information of the user via messenger forms that let users interact with the bots in a click.

It also helps you add content cards and share them with your audiences in an automated manner.

This enables you to get information in your messenger chats by using forms.

Botsify

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In case you are looking for a chatbot building platform that can help you create your chatbot using drag and drop templates then Botsify would be the right option for you.

With the help of some easy integrations such as smart AI, analytics integrations, plugins, machine learning and so on.

For the first bot, no fee will be taken from you.

Flow XO

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In this platform, you will find out an easy to use visual editor.

This will let you create one bot that can be used on different platforms.

It comprises pre-build templates for you as well, plus it also offers around 100 integrations.

Conclusion

Artificial Intelligence is currently ruling the world and with the help of chatbots, there is no doubt that a new era is rushing towards the industry of business and applications.

If you want to be a part of this, it is time to look into the important chatbot technology.

For running a successful business on the web, use of chatbot has become necessary to connect and communicate with the right audiences.

How important do you consider chatbots for running your business?

Share your views with us in the comments below.

TagsChatbot Technology How does Chatbot Work What is Chatbot What is Chatbot Development

(Video) How to Build an Interactive Study Guide Chatbot | Start with Sam

FAQs

What is chatbot explain? ›

At the most basic level, a chatbot is a computer program that simulates and processes human conversation (either written or spoken), allowing humans to interact with digital devices as if they were communicating with a real person.

What is chatbot Class 9? ›

A chatbot is a computer program that simulates human conversation through voice commands or text chats or both. Chatbot, short for chatterbot, is an artificial intelligence (AI) feature that can be embedded and used through any major messaging application.

What are the 7 steps to create a chatbot strategy? ›

Let's walk through them in order.
  1. Audience. The first key to a successful strategy is to profile your ideal customers. ...
  2. Goal. To define the purpose or goal for your chatbot strategy, begin with the end in mind. ...
  3. Performance. ...
  4. Key Intents. ...
  5. Storytelling. ...
  6. Platform Strengths: ...
  7. Feedback.

What are the 2 main tasks of a chatbot? ›

Chatbot developers create, debug, and maintain applications that automate customer services or other communication processes. Their duties include reviewing and simplifying code when needed. They may also help companies implement bots in their operations.

What is a chatbot example? ›

A chatbot helps in collecting contact information, providing available listings, and book viewings. Structurely's chatbot, Asia Holmes, is a great AI chatbot example to handle customer queries in real-time and make conversations effective.

What technology is used in chatbot? ›

Chatbots use natural language processing and machine learning technology to turn complex business interactions into simple conversations.

Which is the best chatbot? ›

7 Best Chatbots (September 2022)
  • The Best Chatbots of 2022.
  • HubSpot Chatbot Builder.
  • Intercom.
  • Drift.
  • Salesforce Einstein.
  • WP-Chatbot.
  • LivePerson.
  • Genesys DX.
15 Aug 2022

How chatbot works step by step? ›

Put simply, chatbots follow three simple steps: understand, act and respond. In the first step, the chatbot processes what the user sends. Then, it acts according to a series of algorithms that interpret what the user said. And finally, it picks from a series of appropriate responses.

How chatbots are built? ›

The two main phases in building a chatbot are conversation design and the construction of the bot itself. In the first, you'll use tools to map out all possible interactions your chatbot should be able to engage in. In the second, you'll use one of the available platforms or frameworks to build the bot itself.

Where are chatbots used? ›

Besides emails, companies can use chatbots on messaging platforms like WhatsApp, Telegram, and Facebook Messenger to send drip campaigns to users. This gives their marketing departments two main benefits: They can access their customers on a preferred communication platform, i.e., text messenger.

Who invented chatbot? ›

The first chatbot ever was developed by MIT professor Joseph Weizenbaum in the 1960s. It was called ELIZA.

What is the main use of chatbot in education? ›

One of the most important benefits of using educational chatbots is automation in generating results and providing honest feedback to students. Being data trained, chatbots can easily analyze the answers written by students using NLP.

What are the limitations of chatbots? ›

Each of them is strictly connected with a specific limitation of this technology or its bad implementation.
  • Unclear scope of the chatbot and/or too broad purposes of its utilization. ...
  • Setting unrealistic expectations is often the reason why chatbots fail. ...
  • Lack of customer perspective in building the chatbot.
12 Oct 2021

Why are chatbots so popular? ›

In many ways, website chatbots are some of the most popular types of chatbots around. Because so many businesses now leverage the convenience and speed of on-site live chat to help customers, adding a chatbot to enhance that personalized experience is often a no-brainer.

What is chatbot development? ›

A chatbot developer is a person who develops applications that automate communication and customer services. As a chatbot developer, you create software applications that use artificial intelligence and machine learning to communicate with humans (customers) via text or audio.

How do you promote a chatbot? ›

19 Ways to Promote Your Chatbot
  1. Integrate Your 'Bot into Your Website.
  2. Create a Designated Landing Page for Your 'Bot.
  3. Employ Facebook Messenger Links and Codes.
  4. Use Facebook Messenger Plugins.
  5. Advertise on All Social Media Channels.
  6. Begin to Take a Look at CAO.
  7. Utilise Traffic on Your Facebook Page.
22 Feb 2022

How do you make a good chatbot? ›

  1. Use a chatbot-making platform. ...
  2. Define your goals and expectations. ...
  3. Give your chatbot a unique name. ...
  4. Approach your customers with your bot. ...
  5. Create a natural conversation flow. ...
  6. Start small and simple. ...
  7. Evaluate and optimize your bot regularly. ...
  8. Unveil one feature at a time.
26 Apr 2017

How AI used in chatbot? ›

Today, a conversational AI chatbot can easily engage with people on a level that feels personal and even empathetic – like talking to a helpful assistant. Chatbots and voice bots (for IVR systems) can answer questions and help people to solve their needs. This makes AI chatbots a natural fit for customer service.

Are all chatbots based on AI? ›

Not all chatbots are based on AI. The so-called rule-based chatbots are often used for simple applications, standardised questions and uncomplicated issues. By linking commands, rules and keywords, the appropriate answers can be provided for predefined questions.

What data does chatbot use? ›

To work out those answers, it will use data from previous conversations, emails, telephone chat transcripts and documents etc. This is the training data. Chatbots are only as good as the training data they are given. You can't just launch a chatbot with no data and expect customers to start using it.

How chatbots are changing the world? ›

Chatbots are being used more and more because they are highly accessible and can be made to show up right there on the screen as soon as a website is accessed. They allow consumers to get answers to questions almost immediately and certainly faster than waiting for a customer-service representative.

Are chatbots really effective? ›

Like all successful automation efforts, customers service chatbots can reduce costs, but the improvements they make in customer experience are far more impactful. Bots are available 24 hours a day, 7 days a week, and often answer customers' questions more quickly than human agents can.

Are chatbots successful? ›

Used as a targeted tool, chatbots can increase engagement up to 90% and sales by 67%. In 2020, 57% of businesses said conversational bots deliver substantial ROI for minimal effort.

Is it easy to create chatbot? ›

Because building a chatbot with code is immensely difficult for people with no development background and limited exposure to coding languages, it's good to research sample chatbot code from expert developers as a jumping-off point for those determined to learn how to build their own bot without help.

How can I learn chatbot development? ›

AI ChatBot for Beginners | Data Magic - YouTube

What problems do chatbots solve? ›

The chatbots use natural language processing (NLP) and machine learning technology to react to the buyer intent of shopping behaviours. Companies use AI chatbots to not only automate customer support, but they also help optimise conversion rates, improve customer experiences, and contribute to direct revenue.

What is the first chatbot name? ›

The first-ever chatbot was introduced even before the launch of personal computers. It was developed by MIT Artificial Intelligence Laboratory by Joseph Weizenbaum in 1966 and was named Eliza.

Is a chatbot AI? ›

A chatbot is a computer program that uses artificial intelligence (AI) and natural language processing (NLP) to understand customer questions and automate responses to them, simulating human conversation.

Is Alexa a chatbot? ›

Alexa is formally a chatbot. Recently, Amazon started revealing another component on iOS that empowers clients to type their solicitations to Alexa and see reactions on the screen.

How does chatbot help students have effective conversations? ›

Chatbots can immediately answer students' questions about course material and content in a natural language-based conversation. Voice assistants can test the knowledge of participants in entertaining multiple-choice quizzes. Chatbots can collect participants' feedback in a standardized and anonymous form after courses.

What are the advantages of education institution chatbot? ›

Not only do chatbots provide information quickly but they engage users through personalized experiences. This ultimately helps institutions improve their customer service and meet the needs of their students and staff.

What is educational bot? ›

Education Bot Inc. (“EBI”) is an artificial intelligence company empowering companies by building custom technologiesIt focuses on chatbot (conversation agents) and improving user engagement. EBI is the parent company for several companies in the educational chatbot space.

Where are chatbots used? ›

Besides emails, companies can use chatbots on messaging platforms like WhatsApp, Telegram, and Facebook Messenger to send drip campaigns to users. This gives their marketing departments two main benefits: They can access their customers on a preferred communication platform, i.e., text messenger.

What technology is used in chatbot? ›

Chatbots use natural language processing and machine learning technology to turn complex business interactions into simple conversations.

What's the best chatbot? ›

7 Best Chatbots (September 2022)
  • The Best Chatbots of 2022.
  • HubSpot Chatbot Builder.
  • Intercom.
  • Drift.
  • Salesforce Einstein.
  • WP-Chatbot.
  • LivePerson.
  • Genesys DX.
15 Aug 2022

Is WhatsApp a chatbot? ›

WhatsApp chatbot is an automated software powered by rules or artificial intelligence (AI) and runs on the WhatsApp platform. People communicate with WhatsApp chatbot via the chat interface, like talking to a real person. It's a set of automated replies that simulates a human conversation on WhatsApp.

What problems do chatbots solve? ›

The chatbots use natural language processing (NLP) and machine learning technology to react to the buyer intent of shopping behaviours. Companies use AI chatbots to not only automate customer support, but they also help optimise conversion rates, improve customer experiences, and contribute to direct revenue.

How is chatbot developed? ›

The main technology that lies behind chatbots is NLP and Machine Learning. When a question is presented to a chatbot, a series or complex algorithms process the received input, understand what the user is asking, and based on that, determines the answer suitable to the question.

What data does chatbot use? ›

To work out those answers, it will use data from previous conversations, emails, telephone chat transcripts and documents etc. This is the training data. Chatbots are only as good as the training data they are given. You can't just launch a chatbot with no data and expect customers to start using it.

How chatbots are changing the world? ›

Chatbots are being used more and more because they are highly accessible and can be made to show up right there on the screen as soon as a website is accessed. They allow consumers to get answers to questions almost immediately and certainly faster than waiting for a customer-service representative.

What is required for chatbot? ›

The most important requirements of chatbot software:

In addition to understanding and interacting within conversations, an outstanding chatbot software has NLP functions (Natural Language Processing) to analyze the context of a conversation.

Are chatbots really effective? ›

Like all successful automation efforts, customers service chatbots can reduce costs, but the improvements they make in customer experience are far more impactful. Bots are available 24 hours a day, 7 days a week, and often answer customers' questions more quickly than human agents can.

Are chatbots successful? ›

Used as a targeted tool, chatbots can increase engagement up to 90% and sales by 67%. In 2020, 57% of businesses said conversational bots deliver substantial ROI for minimal effort.

What is the most advanced AI chatbot? ›

Replika. With over 10 million users, Replika is one of the most popular and advanced AI companions. Unlike traditional chatbots, Replika can recognize images and continue the conversation using them. Moreover, it supports voice calls, so you can actually talk to your friend.

How much does it cost to build a WhatsApp chatbot? ›

Custom Development

The price of the chatbot option depends on its purpose. If you need a simple chatbot to automate your sales or support it will cost not more than $10,000, while if you need a custom-developed chatbot it can cost you up to $80,000, depending on many factors and opportunities.

What is chatbot telegram? ›

What is a Telegram Chatbot? A Telegram chatbot is an automated conversation partner on Telegram. It facilitates a conversation between a person and a computer.

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