Top 10 ChatBot Development Companies in 2022 (2022)

Chatbots are becoming increasingly popular at the moment, in part because the technology is so good now that they’re often indistinguishable from human agents, especially for simpler interactions like queries about order status and delivery time.

Let’s take a closer look at chatbot development.

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Why does your business need chatbots?

Chatbots are great because they don’t get tired and can be active around the clock, something that’s difficult even for larger companies. They’re a sort of “set it and forget it” approach that can allow you to offer a much greater level of customer service and on a network that your customers are already using.

(Video) 5 Best Chatbot Platforms To Develop Bots In 2022

The other main advantage of chatbots is that they’re almost infinitely customisable, and you can put them to all sorts of different uses. Customer service is the obvious one, but they can also be useful for information sharing of any type. Some brands are even able to build bots that are purely based on providing entertainment.

Since you’re probably already well aware of the potential for chatbots to revolutionise your business, let’s jump on in and take a look at just a few of the top development companies on the market.

Types of Chatbot

Now that you know why you might want to use a chatbot for your business, the next step is to understand the different types of chatbot that are out there. Let’s take a look.

AI Chatbots

AI chatbots tap into the awesome power of artificial intelligence and machine learning to create powerful bots that are almost indistinguishable from human agents. The good thing about using these technologies is that the bots can get better over time as they’re exposed to more and more inputs and outputs. These tend to be the most powerful and customisable types of chatbot.

Rule-Based Chatbots

Rule-based chatbots are much more like the traditional types of chatbot where the responses that they give are based upon a pre-set list of rules. They typically work on an “if this then that” type of logic and thus can easily be bamboozled if users don’t provide their inputs in a very specific format. Rule-based chatbots still have their place, but they generally work better internally with staff who’ve been trained to use them as opposed to deploying them to the general public.

Hybrid Chatbots

As the name suggests, hybrid chatbots sit somewhere in the middle, using a combination of pre-written rules and insights from artificial intelligence to select the most appropriate response in any given situation. This can cut down on build time and make bots more efficient, especially when they’re typically used for fairly repetitive tasks and queries.

Top 10 ChatBot development companies in 2021

Zfort Group

Top 10 ChatBot Development Companies in 2022 (1)


Zfort Group is a specialist provider of innovative software that’s custom built to solve business problems, rather than just to satisfy a brief. They’ve developed their own custom methodology that’s tailored to eighteen major industries, meaning that the chances are that they have specific experience in whatever industry you happen to work in.

As strategists instead of mere service providers, they’re able to go above and beyond what most engineering teams can do, bolting on to your company as an extension of your own team. This is particularly important for chatbots, because there are usually additional use cases above and beyond what the client has thought of.

(Video) Top 10 Amazing Benefits of Chatbots For Businesses in 2022

Founded in 2000, Zfort Group is able to bring over 20 years of experience to the table and has completed over 1,500 projects on time and on budget. They have experience working with both startups and established companies and have a track record of proven success when it comes to creating world-beating chatbots that pick up both engagement and conversions. There aren’t many companies that can compete when it comes to both technical capabilities and affordability.

Affle Enterprise

Top 10 ChatBot Development Companies in 2022 (2)

This Indian chatbot development company has over 180 engineers and boasts the ability to work on large scale chatbot projects, although they might not be able to offer such a high standard of English when compared to a team consisting of English natives.

Still, they have 15 years of experience, along with a reputation for building high quality solutions for huge international companies like Samsung and McKinsey. They’ve also worked with SunPharma, demonstrating their ability to work in more highly regulated industries.

BotsCrew

Top 10 ChatBot Development Companies in 2022 (3)

The first time we came across this company, we misread their name as “Bot Screw”. Have no fear on that front though, as this crew won’t screw you over. Headquartered in Ukraine and with five years in the game since their 2016 formation, BotsCrew is a decent option when you’re looking to outsource to a company with low overheads and an affordable service.

As the name suggests, this company specialises in artificial intelligence bot development and has experience of working with voice technologies. On the downside, they don’t have any particularly impressive clients on their books, but maybe you can be the first!

ThirdEye Data

Top 10 ChatBot Development Companies in 2022 (4)

When two eyes aren’t enough, ThirdEye Data can help you out. They were founded back in 2010 and are headquartered in Santa Clara, California, with around fifty employees servicing their clients across multiple different industries.

ThirdEye is particularly worth thinking about if you work with Azure as that’s one of their specialisms, although they have experience with other languages too. Their noteworthy clients include most of the tech giants including Intel, Microsoft, Google and Amazon.

(Video) Best Chatbot Development Frameworks to Build Powerful Bots

Katpro Technologies

Top 10 ChatBot Development Companies in 2022 (5)

This company was founded back in 2009 and specialises in working with SMEs to bolster their in-house capabilities with app development and blockchain deployment. Their offices are in India and they’re known for their work in more regulated industries like healthcare, real estate and the government. On top of these clients, they’ve also worked with Microsoft and Mindteck, amongst others.

ValueCoders

Top 10 ChatBot Development Companies in 2022 (6)

The clue is in the name, here. When you sign up with ValueCoders, you know that you’re going to save some cash and get a pretty cheap chatbot that will still get the job done. The value isn’t just in terms of the prices that they charge – they’ll also help you to offer a little extra value to your customers.

ValueCoders has been in business in 2004 and has worked across a range of different industries including healthcare, retail and ecommerce. Major clients include Dubai Police and RiskLogic.

Itrex Group

Top 10 ChatBot Development Companies in 2022 (7)


This custom software company was established in 2009 and is headquartered in Belarus, with additional offices inUkraine and United States (Los Angeles). Their software development services cover mobile apps, websites and Internet of Things integration, with customers ranging from small businesses to big multinationals. Historic Itrex Group clients include 21st Century Fox and Warner Brothers.

Nybble Group

Top 10 ChatBot Development Companies in 2022 (8)

When a big bite is too much, how about a Nybble? This Miami-based tech company does a little bit of everything, including chatbots. They were founded in 2005 and have experience working with AI, which is good news if you’re looking to create an AI or hybrid bot.

Of course, the fact that they’re based in Miami means that they’re not going to come cheap, but it’s a case of getting what you pay for and with former clients like British American Tobacco, Coca Cola and Budweiser, you know that there’s a precedent for high quality work.

PixelPlex

Top 10 ChatBot Development Companies in 2022 (9)

PixelPlex is a New York City based blockchain and mobile app development company with experience building chat bots for clients like BMW, Microsoft and Oracle. As well as their American offices, PixelPlex also has offices in Amsterdam and Minsk, with just over fifty employees servicing a range of international clients. They were founded in 2007 and mostly work with enterprises in the financial services industry.

Celadon

Top 10 ChatBot Development Companies in 2022 (10)

Based in Dubai and with offices in Belarus, Celadon was founded in 2012 and has rapidly grown to a team of 70+ developers covering chatbots, custom software and web and mobile apps. In contrast to PixelPlex, the previous entry on this list, they focus on SMEs and typically work across business services, education, healthcare and medical industries. Their most notable client is HP.

Why Hire Zfort Group

Compared to the competition, Zfort Group just makes sense because they’re highly skilled and affordable with a solid reputation for building world-beating chatbots across a variety of industries. They work with companies of all shapes and sizes and will happily take on custom builds with unique operating requirements.

(Video) Chatbot Trends 2022 - Where is the journey heading? | Joachim Jonkers, Chatlayer by Sinch

So if you’re in the market for a chatbot build but you don’t know where to turn, consider giving Zfort Group a try. Get in touch with them today to find out more about how they can help you to take on the competition.

FAQs

Which company has the best chatbot? ›

Best AI Chatbots for 2022
RankAI ChatbotRating (Out of 5 Stars)
1.Netomi5
2.atSpoke4.8
3.WP-Chatbot4.7
4.Microsoft Bot Framework4.6
12 more rows
19 May 2022

Which company developed chatbots? ›

Streebo, a Conversational AI company

Our Chatbots are powered by leading NLP engines like IBM Watson, Amazon Lex and Google Dialogflow. Streebo's bots are omnichannel that is they work across social media channels such as WhatsApp, Facebook Messenger, Google Chat, Skype and even SMS.

Which software is used for chatbot? ›

Best Chatbot Software Comparison Table
SolutionBest forFree Plan
SendinblueSmall businesses, start-ups, SaaSYes
ChatraSmall businesses, ecommerceYes
HubSpotSales teamsYes
DriftB2B companiesYes
8 more rows
19 Aug 2022

What companies use chat Bot? ›

Here are 9 examples of brands which are using bots to great effect.
  • Lyft. You can request a ride from Lyft via chat (Facebook Messenger and Slack) or voice (Amazon Echo). ...
  • Fandango. ...
  • Spotify. ...
  • Whole Foods. ...
  • Sephora. ...
  • Mastercard. ...
  • Staples. ...
  • The Wall Street Journal.
23 May 2018

Is IBM Watson chatbot free? ›

You can start with our Lite plan at no cost or explore our Plus and Enterprise plans to enhance your chatbot's capabilities.

Are chatbots successful? ›

Most industries are on board

Used as a targeted tool, chatbots can increase engagement up to 90% and sales by 67%.

Which company deals with Bot creation in India? ›

Here are the best chatbot companies in India.
  • PixelCrayons. Pixelcrayons, which was founded in 2004, provides a high-quality chatbot development service to help you improve your business interactions. ...
  • BotsNext. ...
  • Hidden Brains. ...
  • Maruti Techlabs. ...
  • Teplar. ...
  • Squareboat. ...
  • Morph.ai. ...
  • BotMyWork.
27 May 2021

What language is used for chatbot? ›

While making chatbots, Python makes use of a combination of Machine Learning algorithms in order to generate multiple types of responses. This feature enables developers to construct chatbots using Python that can communicate with humans and provide relevant and appropriate responses.

What is the easiest chatbot builder to use? ›

Chatfuel (Web)

If you're looking for an easy-to-use chatbot builder with a simple setup process that's specifically designed for Facebook Messenger and Instagram (though it can also be embedded on your website), Chatfuel is a great option.

What makes chatbot successful? ›

When you're building a chatbot or virtual assistant, the quality of the conversation should be the most important consideration. A chatbot should adopt features and characteristics that deliver a high-caliber conversational experience.

What is the most popular chatbot? ›

In order to make popular chatbots, people need to use them and businesses need to derive ROI value from them. That's simply by definition.
...
What are the most popular chatbots?
  • National Geographic.
  • James Patterson “The Chef” Short Story.
  • AccuWeather.
  • TGIFridays.
  • Western Union.
  • Summit Academy OIC.
  • MobileMonkey.
  • Stanford's QuizBot.

What is the best AI chatbot online? ›

Botsify is one of the best chatbot tool where you can create automated chatbots online without any hassle. It is one of the best ai chatbots that helps you increase sales & reduce customer support cost. Features: It provides a hybrid solution which makes conversations flowless between users and customer support agent.

What is the best way to build a chatbot? ›

To create your own chatbot:
  1. Identify your business goals and customer needs.
  2. Choose a chatbot builder that you can use on your desired channels.
  3. Design your bot conversation flow by using the right nodes.
  4. Test your chatbot and collect messages to get more insights.
  5. Use data and feedback from customers to train your bot.
23 Aug 2022

What is bot builder? ›

Bot Builder for Node. js is a powerful framework for constructing bots that can handle both freeform interactions and more guided ones where the possibilities are explicitly shown to the user. It is easy to use and models frameworks like Express & Restify to provide developers with a familiar way to write Bots.

What is a Gmail bot? ›

Bots are automatic programs you chat with, just like people. They can help: Look up information. Schedule a meeting. Complete a task.

How big is the chatbot market? ›

USD 525.7 million

What is AWS chatbot? ›

AWS Chatbot is an interactive agent that makes it easier to monitor and interact with your AWS resources in your Slack channels and chat channels.

Can a chatbot send pictures? ›

With many chatbots, it is possible to send images and videos, but almost all of them cannot understand the image or video itself. This is where visual chatbots come in, that can understand the content of the image/video and automatically reply to it.

Is IBM Watson a bot? ›

An adaptable AI chatbot that gets it right the first time

IBM Watson Assistant is built on deep learning, machine learning, and natural language processing (NLP) models to understand questions, find or search for the best answers, and complete the user's intended action.

Can I use Watson for free? ›

Create an account on IBM Cloud to try Watson services for free with no time restrictions: Sign up for free. You'll receive an email to confirm and activate your account.

What is AI based chatbot? ›

A chatbot is a computer program that simulates human conversation through voice commands or text chats or both. Chatbot, short for chatterbot, is an artificial intelligence (AI) feature that can be embedded and used through any major messaging application.

Is chatbot the future? ›

Chatbots will be more human alike

The key challenges are: Misunderstanding requests: Chatbots often misinterpret the requests because they are not able to understand the right intent of the customer. Execute inaccurate commands: Chatbots fail to answer any technical commands made by the customers.

Why chatbots are the future? ›

The future of chatbots is that they are predicted to be utilized for 47 per cent of businesses for customer support and virtual assistants, will be used by 40%, which suggests that by 2022 chatbots will help companies gain market share and become an investment in improving customer service over the next few years.

Are chatbots profitable? ›

Chatbots are very profitable if you clearly know how to monetize them. You can either choose to use a single technique or even combine some. For instance, you can decide to make a helpful chatbot that generates leads and provide affiliate links. In this case, you'll increase the money you earn.

Which websites use Chatbots in India? ›

India's First-ever WhatsApp Commerce Solution by JioMart. 24/7 WhatsApp Chatbot by Disney Hotstar. Railway Food Order & Delivery by Zoop India.

Is Botsify free? ›

Botsify has clients such as Apple, Shazam, and Universal Media Group already using the platform. It has four pricing plans; the free plan allows for unlimited messages, but the other three offer integration with WordPress and Medium.

What is chatbot in WhatsApp? ›

WhatsApp chatbot is an automated software powered by rules or artificial intelligence (AI) and runs on the WhatsApp platform. People communicate with WhatsApp chatbot via the chat interface, like talking to a real person. It's a set of automated replies that simulates a human conversation on WhatsApp.

What is a bot coding? ›

A bot is a software application that is programmed to do certain tasks. Bots are automated, which means they run according to their instructions without a human user needing to manually start them up every time. Bots often imitate or replace a human user's behavior.

Is Java good for chatbot? ›

Java. Java is also a widely used language for chatbot projects because it's a general-purpose, object-oriented language that is platform-independent and portable.

Can you make bots with Python? ›

ChatterBot Library

This feature allows developers to build chatbots using python that can converse with humans and deliver appropriate and relevant responses. Not just that, the ML algorithms help the bot to improve its performance with experience.

How much does it cost to create a chatbot? ›

Most software agencies and companies charge about $15,00 to $31,000 for a customized bot. Some companies set a bottom price of $30,000 only for a simple bot. An experienced AI chatbot for after-sale service costs about $20,000 to $80,000 more than average bots.

Is WhatsApp chatbot free? ›

Getting a WhatsApp chatbot up and running will depend on whether you're using the free WhatsApp Business app or the WhatsApp Business API. While free and relatively easy to configure, the app has its limitations.

Is Alexa a chatbot? ›

Alexa is formally a chatbot.

Is Google Assistant is a chatbot? ›

Nearly every tech company worth its silicon now has a virtual assistant: Apple's Siri, Amazon's Alexa, Microsoft's Cortana, and Google Assistant, among others. What do these digital helpers—known as chatbots—have in store for us?

Which feature of AI are used in chatbot? ›

Artificial Intelligence (AI) Chatbots

AI-powered chatbots use NLP and machine learning algorithms to become more intelligent and can easily understand the visitor's sentiment to respond dynamically.

How many types of chatbots are there? ›

Fundamentally, there are different types of chatbots. As a general rule, you can distinguish between two types of chatbots: rule-based chatbots and AI bots.

What is the best free AI chatbot? ›

15 top AI chatbot platforms:
PlatformRatings ⭐️Free plan/trial
Tidio4.8/5 (494 ratings)✅ Plan & Trial
Drift4.4/5 (530 ratings)✅. Plan
Ada4.6/5 (108 ratings)
DialogFlow4.3/5 (42 ratings)✅. Trial
11 more rows
17 Aug 2022

What is the smartest AI? ›

Summit is the fastest supercomputer in the world and the first to reach exaop (exa operations per second) speed. Having achieved 1.88 exaops during a genomic analysis, Summit is expected to reach 3.3 exaops using mixed precision calculations.

Is there a free chatbot? ›

Chatfuel. ChatFuel is a free chatbot builder that allows you to create chatbots for Facebook Messenger without coding experience or technical knowledge. You can build an AI-powered chatbot in no time that can interact with your customers and prospects and answer their most common questions instantly.

Who is the biggest AI company? ›

Google and YouTube parent company Alphabet is currently the world's largest AI company, focusing on a wide range of global online services. The California-based tech giant owns operations including Youtube, Google Cloud, Google Play, Android, Google Pay, Waze, among many others.

Which is the most powerful AI company? ›

IBM has been a leader in the field of artificial intelligence since the 1950s. Its efforts in recent years center around IBM Watson, an AI-based cognitive service, AI software as a service, and scale-out systems designed for delivering cloud-based analytics and AI services.

What is the most powerful AI today? ›

Meta unveils AI Research SuperCluster, the world's most powerful artificial intelligence supercomputer - Actu IA.

Is IBM Watson chatbot free? ›

You can start with our Lite plan at no cost or explore our Plus and Enterprise plans to enhance your chatbot's capabilities.

What is the best AI companion? ›

The 5 Best Android Chatbots That'll Keep You Entertained
  1. Replika. 3 Images. Close. Replika is an AI chatbot that has lofty goals: to become your close friend. ...
  2. SimSimi. 3 Images. Close. ...
  3. Wysa: The Wellness Chatbot. 2 Images. Close. ...
  4. Anima: Your AI Friend. 3 Images. Close. ...
  5. Mydol: The FanBot. 3 Images. Close.

Is Siri considered a chatbot? ›

Yes! Technologies like Siri, Alexa and Google Assistant that are ubiquitous in every household today are excellent examples of conversational AI. These conversational AI bots are more advanced than regular chatbots that are programmed with answers to certain questions.

Are chatbots successful? ›

Most industries are on board

Used as a targeted tool, chatbots can increase engagement up to 90% and sales by 67%.

Is IBM Watson a bot? ›

An adaptable AI chatbot that gets it right the first time

IBM Watson Assistant is built on deep learning, machine learning, and natural language processing (NLP) models to understand questions, find or search for the best answers, and complete the user's intended action.

Can I use Watson for free? ›

Create an account on IBM Cloud to try Watson services for free with no time restrictions: Sign up for free. You'll receive an email to confirm and activate your account.

What is AWS chatbot? ›

AWS Chatbot is an interactive agent that makes it easier to monitor and interact with your AWS resources in your Slack channels and chat channels.

Is there a real AI app? ›

Replika is one of the most effective AI companion apps for Android, iOS, and the web. Replika is a health and fitness app that is only available to people under the age of 17. Currently, only the English language is available. You can develop various types of relationships with Replika.

How much does it cost to build a chatbot? ›

The chatbot development price may vary from $5,000 to $150,000 as the cost is calculated and varies for every case. Most software agencies and companies charge about $15,00 to $31,000 for a customized bot. Some companies set a bottom price of $30,000 only for a simple bot.

What is the best chatbot for Android? ›

Here's a handy table with the best chatbot apps:
NameApp Store ratingsBest for
ManyChat4.6/5 (189 ratings)Social media marketing
Cleverbot3.3/5 (434 ratings)Talking about anything
Replika4.6/5 (178,700 ratings)Creating an AI friend
Babylon Health4.8/5 (3,500 ratings)Instant access to health care
6 more rows
22 Jul 2022

Is Alexa a bot? ›

Alexa is formally a chatbot.

What is Siri's real name? ›

Susan Bennett

What type of AI is a chatbot? ›

Artificial intelligence chatbots employ AI and natural language processing (NLP) technology to recognize sentence structure, interpret the knowledge, and improve their ability to answer questions. Instead of relying on a pre-programmed response, AI chatbots first determine what the customer or user is saying.

Is chatbot the future? ›

Chatbots will be more human alike

The key challenges are: Misunderstanding requests: Chatbots often misinterpret the requests because they are not able to understand the right intent of the customer. Execute inaccurate commands: Chatbots fail to answer any technical commands made by the customers.

Why chatbots are the future? ›

The future of chatbots is that they are predicted to be utilized for 47 per cent of businesses for customer support and virtual assistants, will be used by 40%, which suggests that by 2022 chatbots will help companies gain market share and become an investment in improving customer service over the next few years.

How big is the chatbot market? ›

USD 525.7 million

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