Progressive Insurance Review 2022 - Reviews.com (2023)

Progressive Insurance Review 2022 - Reviews.com (1)

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Reviews Report

  • A+ (Superior) financial stability ranking from AM Best.
  • The Name Your Price tool can help you find the right coverage for your needs.
  • The company doesn’t underwrite its homeowner and life insurance policies.

Progressive Insurance was founded in 1937 in Cleveland to sell auto insurance. As of 2021, it is the third-largest writer of car insurance policies in the U.S. and offers homeowners, dental, life, travel, and health insurance in all 50 states and the District of Columbia through its underwriting partners. It also offers a range of financial services, including online checking and personal loans, plus an extensive range of services for commercial enterprises.

Progressive reviews from third-party agencies are mixed. The company has stellar rankings with agencies that monitor financial stability, including an A+ (Superior) designation from AM Best. J.D. Power ranks Progressive near the bottom of the list for auto insurance customer satisfaction in the 2021 U.S. Auto Claims Satisfaction Study. Homeowners satisfaction scores for ASI Progressive fall below average for the industry as well, but the company receives strong scores for digital insurance experience, ranking in second place for the quality of their digital tools.

Progressive insurance sells policies through the U.S. but does not underwrite its homeowners or life insurance policies. Progressive partners with third-party insurers for these products, so your experiences may vary depending on policy type and underwriting company.

Progressive Insurance Overview

J.D. Power Customer Satisfaction Score J.D. Power scores are based on surveys for customer satisfaction and product quality. AM Best Financial Strength AM Best rates insurance providers creditworthiness. Ratings are based on the provider’s ability to follow through with a payout when a consumer files a claim.
Pin Auto Insurance862/1,000A+ (Superior)
Pin Home Insurance821/1,000A+ (Superior)
Pin Life InsuranceN/AA+ (Superior)

Progressive Auto Insurance

Progressive offers a range of auto coverage options, including liability, collision, comprehensive, medical payments, and uninsured motorist coverage. Additional coverages include loan/lease payoff, rental reimbursement, custom parts and equipment, rideshare, and roadside assistance. An unusual option Progressive offers is the Deductible Savings Bank, which subtracts $50 from your collision and comprehensive deductibles for every claim-free and violation-free six-month period, which could eventually mean your deductibles drop to $0.

Progressive car insurance has a robust list of discounts that may lower your rate. Most of these are common to all auto insurers: bundling, multi-car, good student discount, and one for obtaining an online quote, among others. Progressive’s Snapshot safe driver program, which uses an app to give the company real-time information on your driving behaviors, may save drivers an average of up to $146 a year.

(Video) Progressive Car Insurance Review

One nice feature for quoting with Progressive is the company’s Name Your Price Tool — available on its website. It allows you to input some basic information and then tell the tool how much you’d like to pay for your policy. It will show you what coverage is available at that price point. You can adjust coverage options to find the best intersection between your insurance needs and your budget.

Strengths: Progressive might cover vet bills if a pet is injured in a car accident and you carry collision coverage; accident forgiveness for large claims if you’ve been a customer for five years and have been accident-free (and violation free for three years); Name Your Price Tool helps make quoting easy; could be a good choice for high-risk drivers as it offers SR-22s.

Restrictions: Quote tool may require a soft credit check before giving coverage estimate; customer satisfaction rankings with J.D. Power are below average.

Discounts: Loyalty discounts and safety discounts.

Progressive Home Insurance

If you are looking for the best homeowners insurance, it may be helpful to include ASI Progressive in your comparison. Progressive home insurance is available for a range of property types, including condos, renters, and mobile homes. The company will also facilitate the purchase of flood insurance, offer home warranty plans, and provide optional Progressive Home Security by SimpliSafe, a security and monitoring system that you can easily install in your home.

Progressive’s standard home insurance policy helps cover your dwelling, other structures, and your possessions. It also extends liability, loss of use, and medical payments coverage up to policy limits, in the event of a covered loss. Optional coverages include water backup and personal injury, which covers legal fees and additional damages if you are facing a libel lawsuit or other legal issues stemming from an incident on your property or in your home.

Progressive offers some common home insurance discounts, including ones for safety and alarm systems, bundling, and obtaining quotes in advance. It also offers a single deductible if you bundle your homeowners and auto insurance with Progressive and ASI. Progressive’s underwriters also have a contractor network that you can access if you need repairs, which may save you money in the long run.

Strengths: Homequote Explorer feature lets you compare home insurance quotes from multiple providers; offers a range of discounts.

Restrictions: policies are underwritten by other insurers and managed by Progressive, so your experiences may vary; customer satisfaction scores are below average in 2021 J.D. Power studies; limited optional coverages available.

(Video) Progressive insurance fully guide

Discounts: Obtaining a quote in advance, a new purchase, new home construction, and bundling, among others.

Progressive Life Insurance

Progressive offers five options for life insurance: term, final expense, short term, whole life, and universal life. These all fit into one of the two main categories of life insurance: term and whole life. The company’s term policy offers coverage for 10, 15, 20, or 30 years. The short-term policy is less common in the industry: one year of coverage that helps if you have a temporary gap that needs to be filled or if you are not interested in committing to a longer-term policy. Progressive does not require a medical exam for this type of policy, so you may be able to get coverage quickly.

Progressive’s permanent life insurance options may also meet your long-term life insurance needs. Whole life provides coverage for the rest of your life, as long as you pay the premium, while also building up a cash value you can borrow against. Universal life is similar but offers more flexibility. Final expense insurance is designed to cover funeral costs or other expenses, with coverage options typically ranging from $5,000 to $35,000.

Strengths: Offers a range of coverage options, including one-year policy and final expense insurance; flexible payment plans with some policies.

Restrictions: Most plans require a medical exam.

Frequently Asked Questions

Why is Progressive sometimes called ASI Progressive?
Does Progressive have good digital tools?
(Video) Why Progressive insurance is crushing 2021 | TOP INSURANCE Companies

About the Authors

Progressive Insurance Review 2022 - Reviews.com (3)

Elizabeth Rivelli Contributing Writer

Elizabeth Rivelli is an insurance writer for Reviews.com. Over the last year, she has covered insurance providers, best policies, industry trends and more. Elizabeth has been featured in The Simple Dollar, Bankrate and Coverage.com, among others. She holds a bachelor's degree in Communication Studies from Northeastern University in Boston, MA. The Best Term Life Insurance Companies is Elizabeth’s favorite review on Reviews.com.

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FAQs

Is Progressive trustworthy? ›

Yes, Progressive is a good insurance company. Overall, WalletHub's editors give Progressive a rating of 4.3/5 due to its competitive rates, long list of discounts, and innovative use of technology to encourage price comparison and safe driving.

What is Progressive insurance AM Best rating? ›

A+ Superior

How do I leave a review for Progressive? ›

Progressive customers can voice their opinion by going to Progressive's profile on WalletHub and clicking “Write a Review.” At the very least, this will help other consumers thinking about doing business with the company.

Does Progressive raise rates after first 6 months Reddit? ›

Yes, Progressive does raise rates after 6 months in some cases. If you're a new Progressive customer, you'll see your auto insurance premium go up after your first 6-month policy period if you file a claim or traffic violations get added to your driving record during that time.

Is Progressive good with paying claims? ›

Progressive was rated below average for consumer satisfaction with auto insurance claims and shopping in 2021 J.D. Power studies. No. 7 out of 8 companies.

Who is better Progressive or Geico? ›

Geico tends to offer lower rates for most policyholders and has slightly higher customer satisfaction scores. On the other hand, Progressive has great options for high-risk drivers and more widely available usage-based insurance. We recommend comparing rates from both when you shop.

Which insurance company has the highest customer satisfaction? ›

U.S. News Rating

USAA is the best insurance company in our ratings. According to our 2022 survey, USAA customers report the highest level of customer satisfaction and are most likely to renew their policies and recommend USAA to other drivers.

What insurance companies have the best reviews? ›

The highest rated car insurance companies
  • USAA. USAA came out on top of the Zebra's Customer Satisfaction Survey, topping five of the six categories.
  • State Farm. State Farm Insurance came in second place overall with a score of 4.4.
  • GEICO. GEICO rounded out the top three insurance companies with an overall score of 4.4.

Who is the target audience for Progressive insurance? ›

The target market for Progressive is adults between the ages of 31 and 45. These customers are getting married, starting a family, and purchasing a home. Consumers who are going through major life changes are especially motivated to purchase life insurance.

Is Progressive shady? ›

Progressive is amongst the largest auto insurance companies in the United States. It offers competitive quotes and discounts. However, Consumer Reports ranks Progressive Insurance Group as number 4 amongst others as one of the worst car insurance companies.

Can a negative review be removed? ›

File a Legal Removal Request for the Bad Review of Your Business. There's one final option that exists to remove negative Google reviews of your company, but it will only apply to a limited number of cases. Google allows individuals to formally request that content be removed if it's illegal.

How do I review an insurance company? ›

For the latest Standard and Poor's Ratings, visit the agency's web site at www.standardandpoors.com (or call 212-438-2400). To access the Insurer Financial Strength Ratings on the web site, click on the “Ratings Lists” link, and then choose the “Insurance” category.

Is Progressive giving money back to customers 2022? ›

As long as coverage is canceled before the policy term ends, Progressive customers will get a refund. Customers who have automatic monthly payments set up with Progressive will get their refund within two or three business days of canceling their policy.

How are Progressive rates so low? ›

Progressive is so cheap because it offers a wide variety of discounts and gives consumers tools to acheive the best rates possible, such as Progressive's price comparison tool and their Name Your Price® program.

Does Progressive have a high turnover rate? ›

Plus, our 8% voluntary turnover rate, in this job market, is further proof that a strong culture that includes development and career opportunities produces better business results.

Does Progressive have hidden fees? ›

No hidden fees. Is Progressive Car Insurance Good?

Why would Progressive deny a claim? ›

If there is any indication that their policyholder isn't responsible the insurer will deny your claim. Claims may also be denied if there's evidence to show that the policyholder isn't entirely to blame for an accident. In California, anyone who contributes to an accident can be held responsible for resulting injuries.

How fast does Progressive pay claims? ›

We resolve many property damage claims within 7 to 14 days, but repair times can vary greatly based on your vehicle, the damage, etc. No matter what, we'll work quickly and efficiently so you can get back to your normal routine.

Which is the best car insurance company? ›

List of 20+ Best Car Insurance Companies in India
Car Insurance CompanyNetwork GaragesIncurred Claim Ratio % 2020-21
Royal Sundaram Car Insurance330087.89%
SBI Car Insurance1600086.10%
Shriram Car Insurance200079.43%
Tata AIG Car Insurance750075.41%
16 more rows

Why should I choose Progressive insurance? ›

Progressive may be one of the best car insurance companies due to its robust digital tools, coverage options, numerous discounts, low average premiums and high financial strength ratings (Superior A+ from AM Best, AA from S&P).

Which insurance is cheaper State Farm or Progressive? ›

In this area, Progressive's rates tend to be better than State Farm's. However, Progressive's rates are still slightly higher than the national average.
...
Progressive Is Cheaper for Drivers With Poor Credit.
CompanyAverage Annual Rate
State Farm$2,803
National Average$2,228
1 more row
26 Aug 2022

Who is the top five insurance company? ›

State Farm is the number one auto insurer in the U.S., followed by Geico, Progressive, Allstate and USAA. State Farm has a market share of 16% for car insurance, and the company sells policies online as well as through agents across the country.

Who is the number 1 insurance company in the world? ›

Ping An Insurance Group

Who is progressive owned by? ›

Progressive is owned by its shareholders, as it is a publicly-traded company. The biggest shareholders are The Vanguard Group, BlackRock Fund Advisors, and Wellington Management, which have a combined ownership stake of almost 20%, according to public records, as of Q1 2021.

Who is the number 1 insurance company in America? ›

State Farm is the number one auto insurance company in the country in terms of market share and premiums written, followed by Geico, Progressive and Allstate.
...
What are the largest auto insurance companies?
Rank1
CompanyState Farm
Premiums written in billions$40.4
Market share percentage16%
9 more columns

What is the strongest insurance company? ›

By assets
RankCompanyCountry
1AllianzGermany
2AxaFrance
3Prudential FinancialUnited States
4Ping An InsuranceChina
21 more rows

Who is the leading insurance company in the US? ›

State Farm Group

Who is Progressive Insurance biggest competitor? ›

progressive.com's top 5 competitors in September 2022 are: geico.com, allstate.com, statefarm.com, libertymutual.com, and more. According to Similarweb data of monthly visits, progressive.com's top competitor in October 2022 is geico.com with 13.2M visits.

Does Progressive follow the car or the driver? ›

But their insurance only kicks in after the limits of your Progressive policy are met. Collision and comprehensive coverage from Progressive also follow the car, so you'll have to file a claim using your policy to get your own vehicle repaired or replaced if someone else gets into an accident while driving it.

What is Progressive Insurance known for? ›

Though best known for driving innovation in the personal auto market, Progressive also writes commercial auto and a number of other personal lines risks, including homeowners' insurance. The firm sells insurance directly to the consumer or via independent agents.

Does Progressive deny claims? ›

Progressive Might Reject Your Car Accident Claim For the Following Reasons. When you report an accident to the at-fault driver's insurer, they can have a variety of reasons for denying your claim. These can include: Assigning full or partial responsibility to you.

Will Progressive Insurance drop me after an accident? ›

Insurers can cancel policies or choose not to renew at the end of a policy term. Non-renewal can occur after multiple accidents or filing too many claims. At the same time, more immediate cancellations can result from serious issues like loss of driving privileges or insurance fraud.

Why is Progressive getting rid of Flo? ›

According to a statement made by Progressive, which was reiterated on Adweek's website, their goal now is to connect with Millenials by showing the humanity of their company. They want to show that the company behind Flo is made up of ordinary, hard-working, and honest people.

How do you change a negative review to positive? ›

How to Turn Negative Comments and Reviews into a Positive for Your Business
  1. Monitor your online reputation. ...
  2. Don't ignore negative reviews. ...
  3. Reply quickly. ...
  4. Don't delete negative comments on social media. ...
  5. Express your gratitude. ...
  6. Take it offline. ...
  7. Be respectful. ...
  8. Offer a sincere apology.
11 Dec 2018

How do you end a negative review? ›

Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.” “Thank you for bringing this to our attention. We're sorry you had a bad experience.

What is the best way to deal with negative reviews? ›

How to Respond to Negative Online Reviews
  1. ACKNOWLEDGE THE ISSUE. In most cases, even if you don't think the customer is right, it's important to acknowledge the issue. ...
  2. APOLOGIZE. ...
  3. PROVIDE AN EXPLANATION, IF NECESSARY. ...
  4. COMPENSATE THE REVIEWER APPROPRIATELY. ...
  5. INVITE THE REVIEWER TO DISCUSS THE MATTER OFFLINE.
7 Jul 2022

What are the four main insurance rating companies? ›

The four major insurance company rating agencies in the U.S. are A.M. Best, Moody's, Standard & Poor's, and Fitch.

How long does insurance review take? ›

Rules vary by state but in some states, insurance companies have between 15 and 40 days to decide whether to accept or deny a claim, and then between 5 and 30 days to pay out a claim after a decision. But states also give providers a few weeks of leeway in case they need more time on a claim.

Why you should review your insurance? ›

It is critical to review your insurance coverage regularly to help ensure that your property, your possessions and your loved ones are well protected. During an insurance review, you should evaluate your home insurance (or renters insurance), car insurance and any other policies you have in your name.

Does Progressive have a good reputation? ›

Progressive is rated 4.3/5 by WalletHub's editors, based on sample quotes, reviews from customers, and ratings from the Better Business Bureau (BBB) and J.D. Power. Progressive customer reviews highlight the company's low prices, but they also describe poor customer service experiences and lackluster coverage at times.

Can I cancel Progressive at any time? ›

Policyholders can cancel their auto insurance policy at any time, for any reason. And you never have to wait until the end of your policy period to cancel your policy. Even if your policy only started a few days ago, you may cancel it.

Does Progressive give fair settlements? ›

Filing suit basically tells Progressive that if they do not offer you a fair settlement, you will take them to court. Since they want to avoid this, Progressive's offers become far more reasonable once a lawsuit exists.
...
Maryland Progressive Auto Insurance Claims.
Medical BillsOffer
$4,768.48$6,268.48
16 more rows

Why does Progressive go up every 6 months? ›

Auto insurance rate increases are usually related to increases in the insurance risk of the policy holder. But another reason that Progressive might raise rates after 6 months is that insurance costs market-wide have been rising over time.

Does Progressive track your speed? ›

With Snapshot, we measure a variety of factors related to your driving, including things such as the time of day you drive, sudden changes in speed (hard brakes and rapid accelerations), the amount you drive, and, for customers using the mobile app in some states, how you're using your mobile phone while driving.

Can I ask my insurance company for a lower rate? ›

Can You Negotiate Car Insurance Rates? The simple answer is that you cannot negotiate rates since prices and the insurance industry are heavily regulated by each state. The insurer cannot change its range of rates without a state review along with proof that the change is needed.

How much PTO do Progressive employees get? ›

From 19-31 days of paid time off (PTO) each year to spend time with family, travel, or just relax. PTO accrues throughout the year, starting your first day of employment. Seven paid holidays, bereavement leave, and jury duty. Paid and unpaid sick leave where applicable, as well as short-term and long-term disability.

Who pays more Geico or Progressive? ›

Both Geico and Progressive offer cheap car insurance to drivers across the country. Geico's rates are typically lower overall, but Progressive tends to offer better prices to those with a recent DUI, at-fault accident or speeding ticket on their driving record.

Do people like working at Progressive? ›

Company Culture at The Progressive Corporation

89% of employees at The Progressive Corporation say it is a great place to work compared to 57% of employees at a typical U.S.-based company.

Has Progressive Insurance Been Hacked? ›

At Digital Bond's S4x15 Conference last week, researcher Corey Thuen warned of significant security flaws in Progressive's Snapshot ODB-II port dongle, manufactured by Xirgo Technologies, which the insurance company uses to track customers' driving habits.

Does Progressive go by credit score? ›

Progressive does not use information about credit history solely to refuse to insure a customer or to cancel a policy. In fact, our use of insurance scores has allowed us to offer lower rates to more customers.

Does Progressive check your credit score? ›

No. Our software systems automatically request your credit report, so your Progressive representative does not see your credit report or know your insurance score.

How long does it take Progressive to take money out? ›

Payments take approximately 3 business days to reach your account. What are the different roles that can be assigned to user's on my account?

Who is the target audience for Progressive Insurance? ›

The target market for Progressive is adults between the ages of 31 and 45. These customers are getting married, starting a family, and purchasing a home. Consumers who are going through major life changes are especially motivated to purchase life insurance.

What's a good credit score for car insurance? ›

What, then, is a good credit score to get a car insurance policy with competitive prices? A score in the “good” range — between 670 and 739, according to the FICO scoring model — is generally considered to be the baseline for competitive pricing.

What's the highest insurance credit score? ›

According to Progressive, insurance scores range from 200 to 997, with everything below 500 considered a poor score, and everything from 776 to 997 considered a good score. So, what is a good insurance score?

How long does it take to hear back from Progressive after background check? ›

It depends on the role and number of candidates who applied, but you can generally expect to hear from us via email or a call within one to four weeks.

What bank does Progressive use? ›

Bundle and save an average of 4% on auto! Banking offers and all services related thereto are provided by Varo Bank N.A. Member FDIC, and can be obtained at Varomoney.com. Visa® Debit Card is issued by Varo Bank, N.A. pursuant to a license from Visa U.S.A. Inc and may be used everywhere Visa debit cards are accepted.

Why would Progressive cancel my insurance? ›

Insurers can cancel policies or choose not to renew at the end of a policy term. Non-renewal can occur after multiple accidents or filing too many claims. At the same time, more immediate cancellations can result from serious issues like loss of driving privileges or insurance fraud.

What is the best car insurance right now? ›

  • USAA. 4.3. U.S. News Rating. USAA is the best insurance company in our ratings. ...
  • State Farm. 4.2. U.S. News Rating. ...
  • Farmers. 4.1. U.S. News Rating. ...
  • Nationwide. 4.1. U.S. News Rating. ...
  • Geico. 4.1. U.S. News Rating. ...
  • Allstate. 4.0. U.S. News Rating. ...
  • Travelers. 4.0. U.S. News Rating. ...
  • Progressive. 3.9. U.S. News Rating.
4 days ago

Can Progressive deny my claim? ›

Progressive Insurance can legally deny your claim when you violate the terms of your insurance agreement or you violate state law, such as: The claimant drove without a valid car insurance policy.

How do I avoid Progressive installment fees? ›

Reviewed by Shannon Martin, Licensed Insurance Agent. “The best way to avoid an installment fee and find extra savings on car insurance is to make your premium payment in full at the beginning of the policy.

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