Freshdesk vs. Zoho Desk: In-Depth Price & Feature Comparison (2022)

Freshdesk vs. Zoho Desk: In-Depth Price & Feature Comparison (1)

As customer support becomes more and more complicated, the demand for the best help desk software is at an all-time high.

Among hundreds of tools in the market, the competition is stiff between two dominant players — Freshdesk vs. Zoho Desk. Since both these tools offer identical features and come at a similar price point, choosing one over the other can prove to be the most grueling decision you will ever make.

So which one is better and deserves your money?

Well to settle this long battle and help you make the right decision, we have created this Zoho Desk vs Freshdesk comparison blog. We will compare their overall capabilities, features, as well as prices to help you see which software will work best for you. Let’s go!

Table of Contents

Introduction to Freshdesk and Zoho Desk

Before we begin with the Freshdesk and Zoho Desk comparison, let’s take a step back and understand what these tools are all about.

Freshdesk

Freshworks, the parent company of Freshdesk, was founded in India in 2010 by Girish Mathrubutham. Over the years, this leading software brand has built an array of customer service tools and acquired millions of dollars to fuel rapid growth and expansion.

Freshdesk adopts a “fresh” approach to developing software-as-a-service (SaaS) that’s affordable, easy to implement, and designed to meet the needs of end-users.

This help desk tool helps you unify conversations from email, chat, phone, help center, social media, etc., and allows you to resolve customer requests and issues in a timely manner. You can encourage self-service among your audience, automate repetitive tasks, and enhance team collaboration.

Zoho Desk

Zoho Desk was formed in 1996, and since then, the company has launched a wide range of software products to meet the needs of modern businesses. Zoho is a private company run by over 10,000 employees who work in offices based across the globe.

There is no doubt that Zoho Desk is a strong Freshdesk competitor that helps you increase agent productivity, monitor customer happiness, and build a loyal customer base.

To make the most of this help desk tool, you can easily connect it with other business apps your team uses and add custom capabilities through APIs.

Criteria of Comparison

In order to successfully compare two or more tools, you need to identify some commonalities between them. How easy is their interface to use? Are the tools priced high or low? What reporting or automation features are offered?

To help you find answers to these questions and more, we have jotted down various aspects on which we will be comparing these two help desk systems. We will be carefully evaluating the pros and cons of the Zoho Desk and Freshdesk based on the following aspects:

  • Type of Users
  • Interface
  • Features
  • Customer Support
  • Pricing

Freshdesk vs. Zoho Desk: Type of Users

Freshdesk

As one of the leading help desk tools, Freshdesk is home to popular brands such as Bridgestone, Hamleys, 7-Eleven, and thousands more.

Among their clientele, there are some big brands but most of them are small to mid-sized businesses. Since Freshdesk offers a forever free plan, it can be a good option for freelancers or small startups as well. Over the years, Freshdesk has gained tremendous popularity as it is easy to use and allows users to get started in no time.

Moreover, you can integrate Freshdesk with your existing business tools such as Jira, MailChimp, SurveyMonkey, DropBox, Shopify, and others.

(Video) The Best Helpdesk Software - Zendesk vs Gladly vs Freshdesk vs Zoho Desk vs Sprinklr

Zoho Desk

Zoho Desk is another impressive help desk software that is used by leading brands such as McAfee, Godrej, Rogers, Cummins, and many more.

Just like Freshdesk, Zoho Desk also offers a free plan and therefore, can be an ideal option for startups or some freelancers who are looking to offer decent support. If you are a medium-sized business looking for powerful automation capabilities, Zoho Desk can be a good option.

Even if you are an enterprise with a large customer base, Zoho offers you more or less the same features as Freshdesk, that too at almost half its price (for the enterprise plan). You can integrate Zoho Desk with your existing tools such as Jira, Trello, Slack, Salesforce, Mailchimp, etc.

Freshdesk vs. Zoho Desk: Interface

Freshdesk:

Freshdesk vs. Zoho Desk: In-Depth Price & Feature Comparison (2)

Source

On comparing Freshdesk and Zoho Desk, you will notice that Freshdesk offers a more user-friendly and better-looking interface. At the very first glance, the main interface looks clean, and agents will not have a hard time locating important features.

Even if you receive hundreds of requests or complaints every day, you can keep them well organized in one place. Agents can easily sort and filter customer support tickets with the help of multiple metrics on the right side of the screen. They can sort and categorize tickets based on priority, tags, source, date, and so on.

In addition to this, all the tickets generated from chats, calls, emails, social media, etc., can be found right in the main dashboard.

Zoho Desk:

Freshdesk vs. Zoho Desk: In-Depth Price & Feature Comparison (3)

Source

Although Zoho Desk offers an easy-to-use interface, it still appears quite outdated compared to Freshdesk. As soon as you open a support ticket, you can view the entire conversation thread, check attachments, approvals, tags, history, and more. Agents can also easily access communities, chats, and social media accounts from the top of the screen.

While comparing Zoho Desk vs Freshdesk, you will realize that Zoho gives more options to customize your interface.

For instance, you can personalize small details – you can apply your company logo to the domain, create custom fields to store additional information, and design your own chat or email templates.

Freshdesk vs. Zoho Desk: Features

1. Ticket Management

Freshdesk:

Freshdesk offers a simple yet powerful ticketing system that can help your customer service team collaborate in real-time.

With the Collision Detection feature, agents can see who else is viewing or replying to a ticket. This is a great feature to save yourself from the embarrassment of sharing multiple replies with a single customer. You can even merge similar tickets together and enhance efficiency.

Freshdesk allows you to create SLA rules so that agents are clear about their deadlines. Agents can receive reminders or notifications when tickets are left unattended, and you can even choose to automatically escalate them to the manager.

Zoho Desk:

Zoho Desk ticketing system offers multi-channel capabilities. You can collect support tickets from multiple channels such as email, phone, live chat, social media, etc., and organize them in a single interface.

During Freshdesk comparison with Zoho Desk, you will realize that the latter makes it easier for you to keep your tickets well-organized. For example, you can filter support tickets by urgency, type of customer, priority, or ticket status. Once the filter is applied, the relevant tickets will appear on top so that your agents can easily prioritize their tasks.

Moreover, when you integrate Zoho Desk with Zoho CRM, agents can find relevant customer information right within their ticketing system.

(Video) Zoho Desk Review

2. Live Chat

Freshdesk:

Like most help desk tools, Freshdesk allows you to assist your customers in real-time via live chat. You can take this a step further by sharing proactive chat messages with customers to let them know that your team is available to offer help.

In addition to live chat, Freshdesk also helps you improve your social media messaging. With WhatsApp, Apple Business Chat, and Facebook integrations, you can track all social media messages in one place and respond faster.

You can even build chatbots to assist customers with their basic queries and route conversations to relevant agents.

Zoho Desk:

With Zoho Desk, you can embed a live chat window directly into your help center. So when customers can’t find what they are looking for, they can reach out to you in seconds.

When chat conversations require more time and attention, Zoho allows you to convert them into trackable tickets. While comparing Zoho Desk vs. Freshdesk, you will notice another important difference. When there are no agents available to take chats, Zoho allows you to set a wait time, after which the chat is automatically converted into a ticket. This is a great way to ensure that no conversation is missed.

In addition to this, you can even create distinctive live chat widgets for your different brands so that your customers can never fail to recognize you.

3. Knowledge Base

Freshdesk:

Freshdesk allows you to create a multilingual knowledge base that supports around 42 languages and makes it easier for you to manage a global customer base. Agents can review each others’ support content, publish videos, images, or attached files in your help center and encourage self-service.

Unlike Zoho Desk, Freshdesk helps you save your team’s valuable time with bulk actions. For instance, you can make required changes to multiple categories, articles, or folders at once.

With Freshdesk, you can publish SEO-optimized content, track the performance of articles over a period of time, and capture feedback from your audience directly on your help pages.

Zoho Desk:

Unlike Freshdesk, Zoho Desk allows you to create a multi-brand help center. So what does that mean? Well, it means that you can customize your knowledge base completely for each brand you support and set up different help content for every brand.

You can even map your newly created knowledge base to your own domain and make it a true extension of your brand. To ensure better security, you can choose to grant public access to your support content or require visitors to set up their accounts before they get to see anything.

You can also allow your audience to submit tickets directly from the knowledge base if they are not able to find relevant information.

Check: Zoho Desk Alternative

4. Reports & Analytics

Freshdesk:

Freshdesk’s inbuilt reports provide you with a 360° view of your support operations. The reporting interface is pretty minimalistic, and you won’t have a hard time locating metrics that are relevant to your business.

With Freshdesk, you can easily see your unassigned tickets so that your team knows which tickets are awaiting a response. Support managers can even monitor the average first response time and the percentage of tickets resolved as per the SLAs.

Unlike Zoho Desk, Freshdesk takes customized reporting to the next level. Agents can simply drag & drop widgets from their widget library and create meaningful reports.

Zoho Desk:

(Video) Freshdesk vs Zendesk: Choosing Between the Leaders on the Market

Zoho Desk offers detailed reports to understand and improve team performance. The reporting dashboard looks simple, clean, and presents information that your team will find useful.

With the Reporting Overview, you can see a snapshot of your targeted help desk metrics and visualize patterns in incoming tickets.

Customer support agents can quickly view their backlog or pending tickets over the last week and see how customers have rated them. On the other hand, help desk managers can understand the channels that customers love the most and compare ticket response and resolution times for any given period of time.

Moreover, with the SLA Metrics Dashboard, you can view SLA violations by agents, time, or channel.

5. Automation

Freshdesk:

Freshdesk offers AI-powered automation to help you streamline your teams’ workflows. The tool can automatically prioritize tickets and assign them to the most-suited members of your team.

Freshdesk’s AI called Freddy can help your team rise above manual and repetitive tasks. For instance, Freddy can learn from past tickets and automatically suggest ticket fields or labels for new tickets.

Moreover, with AI-powered chatbots, your business can deliver instant and precise answers to the questions put forth by your prospects or existing customers. You can even allow agents to convert their ticket responses into knowledge base articles.

Zoho Desk:

Zoho Desk can help you automate your ticket routing process. You can set up assignment rules to ensure the right tickets end up with the right agent or department. This will save managers time and energy, so they can focus on critical tasks.

You can even maintain your SLAs by sending automated alerts or reminders to agents. Just like Freshdesk, even Zoho Desk offers AI technology called Zia. Zia can speak to your customers, share relevant articles from your knowledge base, auto-tag tickets, and help your team with sentiment analysis.

You can even share automated messages with your customers to update them about the progress of their tickets.

Freshdesk vs. Zoho Desk: Customer Support

Freshdesk:

Freshdesk offers a dedicated email as well as a contact number for support. Even when it comes to providing interactive support content to users, this company does a commendable job.

As a Freshdesk user, you can access relevant information in the form of a vast video library. You can view interactive videos on topics such as creating knowledge base articles, setting up a multilingual knowledge base, using canned responses, and much more.

Moreover, if you are a new Freshdesk user, you can enroll your support agents in the Freshworks Academy, where they can hone new skills, get certified, and become a part of their community. You can even ask questions, post tips, or interact with other users on the Freshworks community forum.

Zoho Desk:

Zoho Desk offers human support round-the-clock but only for 5 days a week. Now, this can be a major issue if your business is open on all seven days of the week. In order to get premium or enterprise support (24×7 assistance), you will have to pay an additional 20% to 25% of your license fee. Moreover, you will get a technical account manager only with the Enterprise plan.

Even though you are required to pay additional dollars for human support, you can refer to Zoho’s extensive help center for free. You can find relevant information around topics such as documentation, integrations, webinars, and find the latest product updates or features.

If you do not find the right answers, you can write an email to their dedicated support email account. Users can also explore Zoho via their social media accounts on Twitter, YouTube, and LinkedIn.

Freshdesk vs. Zoho Desk: Pricing

Freshdesk Pricing:

(Video) Zoho Desk 2019 Introduction Beginner Training Tutorial

Free: Forever free plan

Growth: $15/user/month

Pro: $49/user/month

Enterprise: $79/user/month

Freshdesk comes with a 21-day free trial that lets you explore the tool’s interface, features and see if it matches your needs or not.

The basic plan called Growth starts at $15/user/month and offers basic features such as help desk reports, collision detection, time tracking, and more.

Although the basic plans start low, Freshdesk’s topmost plan called Enterprise can prove to be quite expensive at $79/user/month. For a hefty price, you can get features such as skilled-based routing, email bot, Article Suggestor, Social Signals, and more.

Zoho Desk Pricing:

Free: Forever free plan

Standard: $14/agent/month

Professional: $23/agent/month

Enterprise: $40/agent/month

Just like Freshdesk, Zoho Desk also offers a forever free plan that is limited to up to 3 agents. The pricing is simple and transparent, and you can even enjoy a 15-day free trial to get the look and feel of the tool.

Zoho’s basic plan called Standard starts at $14/agent/month and can offer features such as social and community channels, SLAs, customer happiness ratings, and more. With the Enterprise plan ($40/agent/month), you can get Zia – Artificial Intelligence, Multi-Level IVR, Multi-Brand Help Center, scheduled reports, and more.

In this Freshdesk Zoho Desk comparison, it is evident that Zoho is more affordable than its counterpart. In fact, if you are an enterprise with advanced support needs, you can go for Zoho’s Enterprise plan that costs less than half of Freshdesk’s same plan.

So Which One’s The Best?

Well, in this Zoho Desk vs Freshdesk comparison, there is no absolute winner. Both the tools have been leading players in the market for decades and offer almost identical features. However, there are still some situations where you can choose one over the other.

When to Choose Freshdesk?

Freshdesk is an all-in-one customer support tool that offers an easy-to-use interface at a decent price point. In addition to some must-have ticketing features, you can also get powerful automation and reporting capabilities. However, some Freshdesk plans can cost your business heavily and make you pay far more than what you get.

When to choose Zoho Desk?

Zoho Desk is pretty much close to Freshdesk in terms of features. You can go for this tool, especially if you are using other Zoho apps such as Zoho CRM, Forms, SalesIQ, etc. Moreover, if you are a large corporation or enterprise, Zoho Desk’s “Enterprise” is cheaper and will help you offer support to a large audience.

But wait a minute, we do have a perfect alternative to these tools.

ProProfs Help Desk as an Alternative to Zoho Desk & Freshdesk

Do you find Freshdesk expensive, or are you tired of Zoho Desk’s outdated interface? Well, here we present ProProfs Help Desk, a tool that costs much less but ticks all the boxes. Let’s see how ProProfs puts your team in a better position.

(Video) Freshdesk vs Zendesk: Choosing the Golden Standard

  • Ease to use and set up: ProProfs Help Desk offers a Gmail-like interface that you would already be familiar with. There is no need to conduct rigorous training sessions as agents can start resolving support tickets in no time. Moreover, with advanced search functionality, you can search for all your past customer conversations in seconds.
  • Omnichannel ticketing: ProProfs Help Desk helps you gather customer conversations from every nook and corner and organizes them in one place. So no matter if a customer drops an email, sends a live chat message, or shares his query via a web form, you can cater to your customers’ needs easily.
  • Chatbots: You can design chatbots for different scenarios — to qualify and grow leads, generate sales, or improve customer support. With ready-to-use conversation templates, you can get your chatbots live in minutes. Offer 24×7 assistance to customers and enhance the support experience.
  • CSAT & NPS surveys: ProProfs makes it easier for your team to share automated email surveys right after interacting with customers. They can rate an agent’s knowledge, skills, and other factors. Moreover, you can even share CSAT and NPS surveys with your audience to monitor and improve the customer experience.
FeaturesFreshdeskZoho DeskProProfs Help Desk
Free Trial21 days15 days15 days
PriceStarts at $15Starts at $14Starts at $10
Ideal UsersMedium-to-large businessesMedium-to-large businessesSmall-to-medium businesses
Live ChatAvailableAvailableAvailable
Customer SurveysAvailableAvailableAvailable
Knowledge BaseAvailableAvailableAvailable
IT Help DeskNot AvailableNot AvailableAvailable
ChatbotAvailableAvailableAvailable
Real-Time AnalyticsAvailableAvailableAvailable

We are sure after reading this detailed Zoho Desk vs. Freshdesk comparison blog, you will be able to find the perfect tool for your team. If you are looking for a tool that costs less and comes packed with AI-powered features, then ProProfs Help Desk can prove to be your ideal support partner. We suggest you opt for the free trial of these tools and explore every feature yourself.

FAQs

Which is better freshdesk or Zoho desk? ›

Freshdesk provides a true omnichannel solution as it comes with an in-built chat and telephony system. So, with Freshdesk, you can fully enjoy the benefits of a powerful omnichannel solution, unlike Zoho Desk that requires you to use a telephony system which isn't native to the helpdesk.

Is Freshworks better than Zoho? ›

Employee Ratings

Zoho scored higher in 9 areas: Overall Rating, Culture & Values, Work-life balance, Senior Management, Compensation & Benefits, Career Opportunities, CEO Approval, Recommend to a friend and Positive Business Outlook. Both tied in 1 area: Diversity & Inclusion.

What are the benefits of using freshdesk? ›

Pros
  • Modern and user-friendly design.
  • Ease of use.
  • A feature-rich customer service platform.
  • Advanced workflow automation.
  • Easy to integrate with other Freshworks products.
  • Freshdesk marketplace with many integrations (Salesforce, Slack, etc.).
  • The free plan available.
  • Mobile apps for Android and iOS devices.
22 Oct 2020

What is the difference between Freshdesk and Zendesk? ›

Freshdesk may be used on its own or alongside Freshworks' other products, while Zendesk is just getting started with tools for sales teams and lacks a marketing product. Zendesk customers enjoy customization, extensibility, and a large community of users.

How do I contact Zoho Support? ›

Is Freshworks copy of Zoho? ›

Freshworks, which recently went public on NASDAQ, was founded by two former Zoho employees — Girish Mathrubootham, former vice president of product management, and Shan Krishnasamy, a Zoho technical architect working under Mathrubootham. Both of them had worked in Zoho from 2001 to 2010 before founding the company.

How is Freshworks different from Zoho? ›

The main differences between Zoho vs Freshworks: Zoho has automated workflow features locked into the Professional plan, whereas Freshworks has this capability across all the tiers. Zoho allows integration with Zoho and various independent software, whereas Freshworks is limited in integration matters.

Is Freshdesk a CRM? ›

Freshdesk is a powerful CRM that offers email ticketing, live chat, and phone support for your customers. It's very easy to use and boasts tons of features, but plans that include automation can be pricey.

Is Freshdesk really free? ›

With Freshdesk's free forever plan, we give you just that - a feature-packed customer support software, absolutely free!

Is Freshdesk easy to use? ›

The Bottom Line. Freshdesk is the gold standard for help desk offerings aimed at smaller businesses. Multiple price plans plus a consistent user interface make it an easy pick once again for Editors' Choice. PCMag editors select and review products independently.

Is Freshdesk easy to learn? ›

Freshdesk - A Great User Experience

This platform is very very easy for both admins and end-users to navigate.

Where is Freshdesk located? ›

Freshdesk
TypeSubsidiary
HQSan Bruno, CA, US
Founded2010
Websitefreshdesk.com
Cybersecurity ratingBMore
1 more row

What are the things does Zendesk and Freshdesk something in common? ›

Is Freshdesk and Zendesk the same? Both Freshdesk and Zendesk are customer support services affordable for small and middle-size businesses. They offer custom forms, a knowledge base, reporting, and different ticketing options.

How do I create a knowledge base in Freshdesk? ›

How do I set up my Knowledge Base using Freshdesk? Freshdesk helps you set up a KBase for your customers. You can create articles and add information which would act as a repository for self-service for your end-users. Please navigate to the Solutions tab > 'New Article' button.

Why Zoho is the best? ›

Zoho At a Glance

And the interface is intuitive and clean, which makes it even easier to learn to use. This is just one reason why Zoho CRM tops our list of the best CRM software for small businesses. The free plan allows up to three users to track contacts, leads, accounts and deals.

What company owns Zoho? ›

“Software is commoditizing as a result,” says Sridhar Vembu, the CEO of both Zoho and its parent organization, AdventNet, a privately held company that handles IT support and data center maintenance.

How many rounds are in Zoho? ›

Zoho conducts 4-5 rounds to select freshers as Software Engineer in their organisation.

Is Zoho a SaaS company? ›

As a software-as-a-service (SaaS) provider, Zoho offers holistic and integrated software solutions to companies of all sizes. Zoho applications help customers manage multiple business processes like customer relationship management (CRM), human resources, and accounting.

Is Freshworks Indian company? ›

Freshworks was founded in India in 2010 by Girish Mathrubootham and Shan Krishnasamy and moved to Silicon Valley to be closer to customers. Now based in San Mateo, California, the company retains a substantial workforce in Chennai.

How much of Freshworks does Girish own? ›

Girish Mathrubootham had founded Freshdesk in 2010, and after several rounds of fundraising, is left with around 7% stake in the firm. At Freshwork's share price of $47, his stake is worth nearly $800 million (Rs. 5600 crore).

Is Freshworks a product based company? ›

Freshworks creates cloud-based software solutions for businesses. Founded in Chennai, India, in 2010 as Freshdesk, the company has a product suite ranging from sales CRM software to recruitment tools and customer-support helpdesk software.

Is Freshworks a good company? ›

Freshworks is rated 4.0 out of 5, based on 153 reviews by employees on AmbitionBox. Freshworks is known for Job Security which is rated at the top and given a rating of 4.2. However, Career growth is rated the lowest at 3.8 and can be improved.

Who founded Freshworks? ›

Freshworks

Is Freshdesk cloud based? ›

Freshdesk is a cloud-based help desk software that helps businesses build long-lasting customer relationships and collaborate better across the globe. You can improve your customer service team's efficiency and create better customer experiences with Freshdesk.

Which is the best CRM software? ›

Best CRM Software
  • Zoho CRM. Zoho CRM caters to sales teams with capabilities like sales enablement, performance management, automation, lead and contact management, and team collaboration. ...
  • Salesforce Sales Cloud. ...
  • HubSpot Sales. ...
  • Dynamics 365 for Sales. ...
  • SAP Sales Cloud.
4 days ago

Does Freshdesk have live chat? ›

Yes, Freshdesk supports live chat as a channel. The live chat channel is powered by Freshchat which is a modern messaging software for customer engagement teams.

How long is Freshdesk free for? ›

Choose your customer service solution. Start your 21-day free trial. No cancellation fees. No credit card required!

How long is Freshdesk free trial? ›

Freshdesk free trial is available for a period of 21 days. When you sign up for the Freshdesk free trial, you get access to all the features in the Freshdesk Estate Plan.

Who owns Freshdesk? ›

Girish Mathrubootham, founder and CEO of Freshworks. When Girish Mathrubootham cofounded cloud services firm Freshdesk in the southern Indian city of Chennai in 2010, he knew exactly what he was aiming for: “We wanted to go big or go home,” he disclosed to Forbes in a 2019 interview that now seems prescient.

How long does it take to implement Freshdesk? ›

Displaying plans. Everything you need to make sure that your Freshdesk is up and running in 10 minutes: Get setup out of your way, mailbox, social accounts and all: If you haven't added your support email already, we suggest that you troop over to Admin > Channels > Email in your Freshdesk and get this done with.

How secure is Freshdesk? ›

All data at rest is encrypted using AES-256-bit standards with the keys being managed by AWS Key Management Service. All data in transit is encrypted using FIPS-140-2 standard encryption. We support only TLS 1.2 and lower versions are deprecated.

Is Freshdesk safe? ›

Scale across the globe without worrying about cross-border security checks. Freshdesk is a globally secure platform. Freshworks is the only “visionary” on the 2021 Gartner Magic Quadrant for the CRM Customer Engagement Center.

How do I integrate Freshdesk with my website? ›

You can embed your knowledge base articles into your website, with the help widget.
  1. Go to Admin > Channels > Widgets.
  2. Click Create a new widget.
  3. Give the widget a name, and provide other details.
  4. Enable Solution articles.
  5. Go through the other settings and pick the options you'd like the help widget to show.
25 Jun 2021

How do you chat on Freshdesk? ›

Displaying plans

Click on the 'chat' icon on bottom left of your screen to chat with visitors and customers from right within your helpdesk. We have recently refreshed our branding across our offerings and changed the names of our pricing plans.

Is Freshservice the same as Freshdesk? ›

Are Freshservice and Freshdesk the same? No, they aren't. Freshservice is built as an IT-support tool, whereas Freshdesk is a customer service solution. Freshdesk helps you track and resolve customer issues while using your product or service.

Who is Freshdesk target audience? ›

“Freshdesk has been focused on SMB customers from go-to-market perspective. It doesn't mean they don't serve large customers.

Which product was created after Freshdesk? ›

Cloud-based customer engagement software Freshdesk today announced the creation of Freshworks, a new umbrella brand that will bring together the company's growing suite of business software.

When was Freshdesk founded? ›

In 2010, we started Freshdesk as a “fresh” helpdesk, with a dream to make a dent in the world of customer support. While Freshdesk continued to grow exponentially, we moved beyond customer service as a company, by offering innovative products in the ITSM and CRM domains.

How do I create a customer portal in Freshdesk? ›

How to set up your customer portal:
  1. Under Portal Settings, enter the Portal name.
  2. Your default Portal URL will be auto-generated by Freshdesk. You can choose to customize your Portal URL to match your domain like support.yourcompany.com.
10 May 2022

Why is Zendesk so popular? ›

It is no secret why Zendesk is one of the best helpdesk software solutions on the market. It's easy to use, has useful features in all tiers, has excellent data analysis capabilities in higher tiers, offers native add-ons like Chat and Talk, and is well-priced for both small and large businesses.

What is the difference between Zendesk and Jira? ›

Zendesk is a customer service tool that provides service desks for external support. Unlike Zendesk, Jira Service Management is a fully-featured, ITIL-compliant ITSM tool.

Does freshdesk have a knowledge base? ›

Monitor and manage your content efficiently on Freshdesk

Freshdesk goes a long way in helping you publish a knowledge base, update the content and screenshots as needed, manage knowledge base documentation, and monitor the performance of every knowledge base article.

Does freshdesk have macros? ›

Scenario Automations by Freshdesk helps you setup macros, so a sequence of repetitive actions can be easily executed with just one click.

How do I create a ticket field in freshdesk? ›

Freshdesk has different kinds of ticket fields that let you capture various types and levels of information. To add additional ticket fields, go to Admin > Workflows > Ticket Fields and drag and drop the required type of field to the ticket form.

Is Freshworks a good company? ›

Freshworks is rated 4.0 out of 5, based on 153 reviews by employees on AmbitionBox. Freshworks is known for Job Security which is rated at the top and given a rating of 4.2. However, Career growth is rated the lowest at 3.8 and can be improved.

Is Freshworks a product based company? ›

Freshworks creates cloud-based software solutions for businesses. Founded in Chennai, India, in 2010 as Freshdesk, the company has a product suite ranging from sales CRM software to recruitment tools and customer-support helpdesk software.

Why do you want to join Freshworks? ›

FreshWorks is a place where politics don't fit in, but you do. You love good food and appreciate intellectual diversity along with the interesting conversations that make our unified team feel like a family. We are always flexible unless it means sacrificing great experiences or great relationships.

Who owns Freshworks? ›

Girish Mathrubootham, founder and CEO of Freshworks. When Girish Mathrubootham cofounded cloud services firm Freshdesk in the southern Indian city of Chennai in 2010, he knew exactly what he was aiming for: “We wanted to go big or go home,” he disclosed to Forbes in a 2019 interview that now seems prescient.

Why Freshworks is the best? ›

Freshworks provides innovative customer and employee engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products provide a 360-degree view of the customer, are ready to go, easy to use and offer quick return on investment.

What is unique about Freshworks? ›

Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers and HR to do their job and delight their customers. More than 50,000 companies use Freshworks' SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Is Freshworks a competitor of Salesforce? ›

What Freshworks CRM offers. As one of the more popular alternatives to Salesforce, Freshworks CRM includes features to boost sales productivity, customer communications, and sales team collaboration. You'll also be able to track performance metrics across your entire sales operation with in-depth reports.

Is Freshworks interview tough? ›

It was a pretty quick interview process, overall it was two phone calls and one zoom interview. Everyone who interviewed me was very friendly. The interviews were fairly easy.

How do I prepare for Freshworks interview? ›

Things to keep in mind before doing the hiring interview:
  1. Identifying your job requirements from your job description. ...
  2. Prepare an interview toolkit for interviewers. ...
  3. Prepare all the interviewers on the interviewing tactics. ...
  4. Decide a date and time for hiring panel discussion.

Does Freshworks have onsite opportunities? ›

Yes certainly. Most of the project in ITIS are foreign clients and you will have good chance of going onsite within 2-3 years. Though very few of them dont have, to be on the safer side just confirm whether a particular project has onsite or not before joining it.

Why should we hire you answer best? ›

Show that you have skills and experience to do the job and deliver great results. You never know what other candidates offer to the company. But you know you: emphasize your key skills, strengths, talents, work experience, and professional achievements that are fundamental to getting great things done on this position.

What are your salary expectations? ›

Choose a salary range.

Rather than offering a set number of the salary you expect, provide the employer with a range in which you'd like your salary to fall. Try to keep your range tight rather than very wide. For example, if you want to make $75,000 a year, a good range to offer would be $73,000 to $80,000.

Why should we hire you fresher answer? ›

“Honestly, I possess all the skills and experience that you're looking for. I'm pretty confident that I am the best candidate for this job role. It's not just my background in the past projects, but also my people skills, which will be applicable in this position.

Is Freshworks and Freshdesk same? ›

Is Now Freshworks Inc. Today Freshdesk announced the creation of Freshworks, a new umbrella brand that will bring together the company's growing suite of business software.

What is Freshdesk built on? ›

Freshdesk uses Ruby on Rails as the backend server technology and Ember is the framework used to develop web applications.

Is Freshworks listed in India? ›

Freshworks made its debut in the US-based Nasdaq on September 22 and it is the first Indian SaaS company to do so.
...
The success story of India's first SaaS company to be listed in Nasdaq.
YearDevelopment
November 2019Freshworks valued at $3.5 billion, after raising $150 million.
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23 Sept 2021

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