Chatbot Development - A Complete Guide and Practices | NotifyVisitors (2022)

Chatbot Development - A Complete Guide and Practices | NotifyVisitors (1)

Businesses continually need to evolve and adopt newer trends to stand ahead of the competition. One of the current advancements they implement in areas like customer support, marketing, and sales are chatbots.

With the introduction of tools for chatbot development, we do not need technical or coding knowledge for making chatbots.

This blog provides you with a complete guide to the best practices for chatbot development and introduces you to the best tool for building your chatbot.

Click here to know What is a Chatbot?

What is Chatbot Development?

Chatbot Development - A Complete Guide and Practices | NotifyVisitors (2)

A chatbot is an AI-based software that simulates human conversations. They understand user intent, process their requests, and give relevant responses instantaneously.

They can be designed to interact via text as well as voice and can be deployed across apps, websites, and messaging channels like Whatsapp, Twitter, or Facebook Messenger.

Chatbots can work by pattern matching, Natural language understanding (NLU), or Natural language processing (NLP).

  • Pattern matching: These chatbots use pattern matches to cluster the text to find a related pattern, and thereby generate an apt response for the user’s query.
  • Natural language understanding: These chatbots convert query text into structured data to understand the entities, context, and expectations.
  • Natural language processing: These chatbots convert query text into structured data for entity recognition, sentiment analysis, and dependency parsing.

Chatbot development is a complex process. But an online tool like NotifyVisitors Bot Builder can greatly simplify it for the layman user.

However, you need to plan well, break the entire process into clear steps and execute those one by one. The next section provides comprehensive instructions in this regard.

(Video) Build a chatbot from scratch - Ultimate Chatbot Tutorial

Step-By-Step Procedure for Chatbot Development

Here is a complete guide that gives you step-by-step instructions for developing your chatbot.

1. Consider if your business would benefit from using a chatbot

Launching a chatbot would be good for your company if-

  • You seek to stay ahead of the competition.
  • Your team carries out many repetitive tasksroutinely
  • You get a lot of queries on the same topic
  • You want to lower customer service expenses
  • Your customers seek your business outside your working hours and you want to provide them with round-the-clock support
  • You’ll want to upgrade your marketing efforts
  • You want to automate generating and qualifying leads
  • You want to provide multi-channel customer support
  • You’ve multilingual customers

Apart from these, you also need to know the Return on Investment (ROI) on your chatbot. Only if implementing a chatbot would be beneficial for your business, you should launch one.

2. Define the goals for your chatbot

Once you are quite sure that a chatbot is a right fit for your business, you need to plan your chatbot development. Ask yourself two simple yet important questions:

  • “How can chatbot solve my business issues?”
  • “What role would the chatbot be performing?”

Based on the answer to these questions, you should define the goals of your chatbot. Its reply should be something like- “In 6 months time, the chatbot should have fully replaced 80% of all consumer service requests”.

Also, decide the metrics which you’ll use to evaluate the ultimate success.Make sure it is measurable with analyzable actual numbers.

3. Decide the niches where you can launch the chatbot

For determining the areas where you can make use of chatbots, you need toevaluate and enlist those routine and time-consuming processes of your business.

Often, the apt areas for installingchatbots are repetitive client-facing processes. For instance, sales, technical support, customer service, sales processes, human resource and recruitment.

By automating these areas with chatbots, you will be having these digital assistants working on your behalf 24/7, responding instantaneously and tirelessly to customers. This will save you time, and make your assistance efficient and error-free.

Once you choose the niches, define the major customer intents for reaching out to your customer service.Then come up with sections with the most popular customer queries on the same topic.

For instance, you look at your customer request data and find that most of the interactions are about product shipping. You can group queries related to this under a single section “Shipping info”. Likewise, define other major sections.

4. Select channels and languages

Chatbot Development - A Complete Guide and Practices | NotifyVisitors (3)
(Video) What is a Chatbot?

Now you need to ask the following questions to yourself –

–On which communication channels do you use chatbot automation? Website, Facebook, WhatsApp, or all of them?

– In which languages do you want your chatbot to converse?

You should answer these questions after considering the following:

– Would it be cost-effective to develop a chatbot for the volume of customers this channel brings and the language they speak?

– Whether or not the volume of customers from this channel / speaking this language is increasing?

– Will this channel support you in a long-term plan?

Also analyze each of the different marketing channels for request volume, strategic importance,ease of automation, and impact of this process automation.

And based on your conclusions, make a list of the channels and languages for which you would like your chatbot to be automated.

5. List the integrations

Your business would benefit by integrating your chatbot with other apps that you use. This will ensure a smooth and seamless flow of business processes.

You could consider integrating your cloud storage tools (e.g., OneDrive, Dropbox, Google Drive, etc.), payment systems (e.g., Stripe, PayPal, etc.), ERP systems (e.g, Salesforce, SAP, Guidewire, Genesys, UI Path, etc.), CRM systems (e.g., Salesforce, Zoho, Hubspot, etc.),calendar (Calendly, Google Calendar, etc.), messaging apps (e.g., Slack, Facebook messenger, Chat Widget, etc.), maps (Apple Maps, Google Maps, etc.), etc. with your chatbot.

While considering integrating your business line apps with your chatbot, analyze each integration for metrics such as time, ease, impact, importance, etc.

You can take the help of a chatbot development firm in this regard. For, you need technical expertise to evaluate these.

(Video) How to Develop a Chatbot in Articulate Storyline

6. Choose the right chatbot builder

While choosing a chatbot builder for your business, you need to ensure that it has the necessities required for smooth interaction.

Here is a checklist

  • Advanced Natural Language Processing: This will help your bot understand user intent and respond aptly to their queries.
  • Multilingual Support: If your business has international customers, you would want your chatbot to support more than one language.
  • Easy Channel Integration: The bot builder should facilitate easy integration with your marketing mediums.
  • Easy Backend Integration: Your chatbot builder should help you build a bot that easily integrates into the CRM and ERP software that you are currently using.
  • Enterprise-Grade Security: Your bot should ensure the highest level of security (encryption) for your enterprise conversations to safeguard your business against cyber-crimes.
  • Sentiment Analysis: Having a chatbot with sentiment analysis will help you analyze how users are reacting and hence improve the experience.
  • Hybrid Chatbot: Your chatbot should be able to seamlessly hand over situations that it can’t handle to human staff. This will reduce wait times in resolving customer frustration.
  • Intuitive Dashboard: Your chatbot’s built-in dashboard should be intuitive to help track conversations, analyze the level of success, measure ROI, and comprehend the usefulness of the chatbot.
  • Contextual Understanding: When your user asks a follow-up query, the bot understands the context without asking the previously provided info once more.
  • Accessibility: The bot builder you choose should have a window that is accessibility compliant.

7. Building your conversational UI

Chatbot Development - A Complete Guide and Practices | NotifyVisitors (5)

A user can use different words and sequencing to ask the same question. So, your chatbot should be sufficiently intelligent to comprehend the query and aptly respond to the user.

For the conversation to be successful, it needs to have a story and flow. So, build a content model for the conversation. This will enable your chatbot to give scalable answers.

Since content models are context-independent, you can duplicate the same structure and model for other products. This depends on words, their meaning, and the comprehension of human language.

You would need to work closely with your chatbot development company to build your conversational UI. You also need to discuss with them and set clear KPIs (Key Performance Indicators), deliverables, and milestones.

Also, discuss the part you will play in the entire chatbot development process. However, your important involvement would be focusing on your bot’s use cases.

Ensure that your chatbot’s conversational flow focuses on offering a helpful dialogue rather than concentrating on solving your business problems.

Create a logical dialogue flow based on the type of questions that your chatbot is likely to encounter. Define the information for each response in a detailed manner. Design each dialogue flow to contain the exact response representations on each question.

The detailed answer designs should occur outside of the original flow design so that you can have variants of the same answers to a question. This technique is referred to as Random Prompting.

8. Add integrations and connect essential tools

Now integrate the chatbot with your current platforms and tools including CRM, ERP, payment, calendar, etc. Often, small tools have native integrations.

(Video) Introduction to Chatbots | Complete Guide

That is, you can link these without coding. But huge tools and platforms do not link with one another. For these, you’ll need a 3rd-party integration tool or a custom integration.

The systems that you look to link should have an open API (application programming interface). Often but not always systems have it. So, ensure that the tools that you want to integrate you’re your chatbot have it.

When you opt for 3rd-party integration tools, you’ll find several over the net. However, if you have a large volume of data points, it would be better to build an in-house integration to ensure cost-effectiveness.

NotifyVisitors Bot Builder

Chatbot Development - A Complete Guide and Practices | NotifyVisitors (6)

NotifyVisitors Bot Builder is one of the best chatbot building software available today. Businesses can build, train, and launch their customized conversational chatbot using it.

Its Artificial Intelligence empowers you to create a chatbot with its user-friendly dashboard and match user conversational flow easily.

You don’t need to have coding and programming knowledge to build your chatbot when you have NotifyVisitors Bot Builder at your disposal. Here are some of its features-

  • Pre-built chatbots: NotifyVisitors Bot Builder has several pre-built templates with different intent, conversation flows, and entities to choose from.
  • Memory management: Its AI stores vital information from previous conversations for later use. This facilitates human-like conversation.
  • Webhook: This facilitates adding connections to your API and link to external services.
  • Rich media: You can incorporate cards, images, buttons, carousels, emojis, and quick replies in your chatbot interaction for a better user experience.
  • Machine Learning: Since the bot learns from each conversation, its interaction gets better with each conversation.
  • Easy to make: NotifyVisitors Bot Builder lets you build your chatbot easily within a few minutes.

Some of the top names using NotifyVisitors Bot Builder are Apollo Munich Health Insurance, Axis Bank, and Religare Health Insurance.

Wrapping up

Employing AI-based conversational chatbots to automate repetitive routine tasks related to customer support, marketing, and sales is one of the advanced digital marketing trends.

This can simplify your tasks and free up time for teams to concentrate on core business activities. Chatbot development is a complicated process. However, if done properly, it can be a piece of cake.

Our blog has provided you with a set of step-by-step instructions to develop your chatbot. It has also introduced you to NotifyVisitors Bot Builder, one of the best chatbot building tools in the market.

Do follow our steps one at a time and make use of our chatbot builder to build your chatbot within minutes.

(Video) How To Make a Chatbot in Python | Python Chat Bot Tutorial | Edureka

Try! A Bot Builder

Also Read:

  • What is Chatbot Marketing? A Complete Guide with The Benefits
  • Types of Chatbots: To Scale Up Your Business
  • Chatbots: 13 Business Benefits Beyond Customer Service
  • 51 Best Statistics for Chatbots in 2022

FAQs

How do chatbots answer questions? ›

Chatbots are essentially smart robots that are programmed to answer questions. They understand what you want and then give you the answer you are looking for. Intelligent conversational chatbots are built on machine learning and become more “knowledgeable” the more you feed it data .

What are the 7 steps to create a chatbot strategy? ›

  1. Step 1: Gather information about your potential customers. ...
  2. Step 2: Decide what the bot is going to do to meet customer expectations. ...
  3. Step 3: Select a platform & build your bot. ...
  4. Step 4: Check if the chatbot works & improve it further. ...
  5. Step 5: Launch your chat box & monitor its activity.

What is the purpose of a chatbot? ›

At the most basic level, a chatbot is a computer program that simulates and processes human conversation (either written or spoken), allowing humans to interact with digital devices as if they were communicating with a real person.

What do you understand by best practices? ›

A best practice is a standard or set of guidelines that is known to produce good outcomes if followed. Best practices are related to how to carry out a task or configure something. Strict best practice guidelines may be set by a governing body or may be internal to an organization.

How does chatbot learn after it is live? ›

Generative Conversation Model Chatbots Learn by Listening

This is cutting-edge AI, using machine learning algorithms to parse not only the words used by their conversation partner, but also to work out the intent behind those words.

How chatbot works step by step? ›

Put simply, chatbots follow three simple steps: understand, act and respond. In the first step, the chatbot processes what the user sends. Then, it acts according to a series of algorithms that interpret what the user said. And finally, it picks from a series of appropriate responses.

Where are chatbots used? ›

Besides emails, companies can use chatbots on messaging platforms like WhatsApp, Telegram, and Facebook Messenger to send drip campaigns to users. This gives their marketing departments two main benefits: They can access their customers on a preferred communication platform, i.e., text messenger.

Which algorithm is used in chatbot? ›

Among other things, some of the most popular algorithms used by conventional Chatbots are Naïve Bayes, Decision Trees, Support Vector Machines, Recurrent Neural Networks (RNN), Markov Chains, Long Short Term Memory (LSTM) and Natural Language Processing (NLP).

What is chatbot and how it works? ›

A chatbot communicates similarly to instant messaging. A chatbot is software that simulates human conversations. It enables the communication between a human and a machine, which can take the form of messages or voice commands. A chatbot is designed to work without the assistance of a human operator.

Which is the best chatbot? ›

Salesforce Einstein

It's a chatbot that's designed to help you get the most out of Salesforce. With it, the bot can find information about leads and customers without ever leaving the comfort of the CRM. Einstein is best used for customer support, but it can also be used for sales and marketing tasks.

How do you develop good practices? ›

How to develop best practices
  1. Perform thorough research. ...
  2. Share your findings with stakeholders. ...
  3. Make your practices measurable. ...
  4. Be prepared to implement change management techniques. ...
  5. Adjust best practices to fit your business. ...
  6. Involve everyone within the organization. ...
  7. Get feedback from customers.
30 Nov 2021

How do you write best practices? ›

7 Tips on Planning, Structuring and Writing Best Practices...
  1. Decide which Best Practices Guidelines need to be written. ...
  2. Decide on an attractive format for your Guidelines. ...
  3. Use plain English. ...
  4. Read the Best Practices Guidelines aloud. ...
  5. Choose headings that are logical. ...
  6. Use subheads that are simple and descriptive.
5 May 2017

How do you do best practices? ›

Steps to setting best practices include researching the industry and competitors, communicating the standards to all employees, setting metrics, managing change, evaluating and refining the best practices. Two common best practices that have been implemented for inventory management include "just in time" and "kaizen."

Are chatbots really effective? ›

Used as a targeted tool, chatbots can increase engagement up to 90% and sales by 67%. In 2020, 57% of businesses said conversational bots deliver substantial ROI for minimal effort.

Is chatbot a robot? ›

Chatbots and codebots are types of bots. Robots are (mostly) categorised by what they look like.

How many chatbots are there? ›

23% of customer service companies are currently using AI chatbots. (Source: Salesforce) On Facebook Messenger alone, there are over 300,000 chatbots in operation. (Source: Venture Beat)

How do you make a simple chatbot in Python? ›

In this Article, you will learn about How to Make a Chatbot in Python Step By Step.
  1. Prepare the Dependencies.
  2. Import Classes.
  3. Create and Train the Chatbot.
  4. Communicate with the Python Chatbot.
  5. Train your Python Chatbot with a Corpus of Data.
22 Sept 2022

How does FAQ chatbot work? ›

FAQ chatbots are bots designed to answer common questions people have about a product or service. Often, these chatbots are used on websites or in customer service applications. Their ability to automate can alleviate labor-intensive tasks like responding to repeat questions.

What makes up a chatbot? ›

A chatbot is software that simulates human-like conversations with users via text messages on chat. Its key task is to help users by providing answers to their questions. Bots can chat with multiple users simultaneously and provide information within seconds.

What data do chatbots use? ›

To work out those answers, it will use data from previous conversations, emails, telephone chat transcripts and documents etc. This is the training data. Chatbots are only as good as the training data they are given. You can't just launch a chatbot with no data and expect customers to start using it.

How does chatbot help students have effective conversations? ›

Chatbots can immediately answer students' questions about course material and content in a natural language-based conversation. Voice assistants can test the knowledge of participants in entertaining multiple-choice quizzes. Chatbots can collect participants' feedback in a standardized and anonymous form after courses.

How are chatbots trained? ›

It will be able to learn from real interactions with customers using natural language processing (NLP). Even with automated learning, there will still be areas where bots run into trouble. Humans will have to train the bot occasionally using supervised learning.

How AI is used in chatbot? ›

A chatbot system uses conversational artificial intelligence (AI) technology to simulate a discussion (or a chat) with a user in natural language via messaging applications, websites, mobile apps or the telephone.

What is chatbot simple language? ›

At the most basic level, a chatbot is a computer program that simulates and processes human conversation (either written or spoken), allowing humans to interact with digital devices as if they were communicating with a real person.

Is chatbot an example of AI? ›

Chatbots, also called chatterbots, is a form of artificial intelligence (AI) used in messaging apps. This tool helps add convenience for customers—they are automated programs that interact with customers like a human would and cost little to nothing to engage with.

Is chatbot easy? ›

Chatbot platforms are the best place for beginners to start with, These platforms are simple, easy to use design and we don't need any kind of coding knowledge, it is simply a drag and drop function.

What are simple and smart Chatbots? ›

AI-enabled smart chatbots are designed to simulate near-human interactions with customers. They can have free-flowing conversations and understand intent, language, and sentiment. These chatbots require programming to help it understand the context of interactions.

Is it easy to create a chatbot? ›

Because building a chatbot with code is immensely difficult for people with no development background and limited exposure to coding languages, it's good to research sample chatbot code from expert developers as a jumping-off point for those determined to learn how to build their own bot without help.

How long does it take to build a chatbot? ›

Implementing a chatbot takes 4 to 12 weeks, depending on the bot's scope, the time required to build your knowledge base and its technical complexity.

How is a chatbot developed? ›

The process of building a chatbot can be divided into 2 main tasks: understanding the user's intent, and producing the correct answer. The first task involves understanding the user input. The second task may involve different approaches, depending on the type of response that the chatbot will generate. Analytics.

Which type of chatbot component is created by developers? ›

Voice-enabled chatbots.

Voice-enabled chatbots use spoken dialogue from users as input that prompts responses or creative tasks. Developers can create these chatbots using text-to-speech and voice recognition APIs.

Which language is used to create chatbots? ›

Here are the 10 most popular programming languages that you should know of while building chatbots.
  • Python. Python is the main coding language for around 80% of developers. ...
  • Java. Java is one of the most powerful programming languages that is currently used in more than 3 billion devices. ...
  • JavaScript. ...
  • Kotlin. ...
  • R. ...
  • PHP. ...
  • Go. ...
  • C.
19 Feb 2022

What are the skills required for chatbot? ›

Technical Skills:

Must have knowledge of Google DialogFlow cognitive service, Rasa, Microsoft Bot, IBM Watson, and other chatbot development platforms. Sound knowledge of AI/chatbot development landscape, tools, and other frameworks. Hands-on experience working with LSTM and Transformer Networks.

Which algorithm is used in chatbot? ›

Among other things, some of the most popular algorithms used by conventional Chatbots are Naïve Bayes, Decision Trees, Support Vector Machines, Recurrent Neural Networks (RNN), Markov Chains, Long Short Term Memory (LSTM) and Natural Language Processing (NLP).

What are simple and smart chatbots? ›

AI-enabled smart chatbots are designed to simulate near-human interactions with customers. They can have free-flowing conversations and understand intent, language, and sentiment. These chatbots require programming to help it understand the context of interactions.

How are chatbots trained? ›

It will be able to learn from real interactions with customers using natural language processing (NLP). Even with automated learning, there will still be areas where bots run into trouble. Humans will have to train the bot occasionally using supervised learning.

What is the most powerful chatbot? ›

Best AI Chatbot for Customer Service: Netomi

It has the highest accuracy of any customer service chatbot due to its advanced Natural Language Understanding (NLU) engine. It can automatically resolve over 70% of customer queries without human intervention and focuses holistically on AI customer experience.

Which company uses chatbot? ›

Chatbot companies/platforms
Vendor NameLocationPlatform Capabilities*
IBM Watson AssistantUSANLP Engine
Meya.aiCanadaChatbot Platform
ManyChatUSAChatbot Platform
Microsoft Bot FrameworkUSANLP Engine
23 more rows
13 Sept 2022

How long does it take to build a chatbot? ›

Implementing a chatbot takes 4 to 12 weeks, depending on the bot's scope, the time required to build your knowledge base and its technical complexity.

What is chatbot and how it works? ›

A chatbot communicates similarly to instant messaging. A chatbot is software that simulates human conversations. It enables the communication between a human and a machine, which can take the form of messages or voice commands. A chatbot is designed to work without the assistance of a human operator.

What is a chatbot and how are they used in business? ›

Chatbots are computer programs designed to learn and mimic human conversation using artificial intelligence (AI) called conversational AI. There are a few best practices that feed into conversational AI. Businesses commonly use chatbots to help customers with customer service, inquiries, and sales.

Videos

1. How to create an accurate Chat Bot Response System in Python Tutorial (2021)
(Indently)
2. What is chatbot and how chatbot works + complete chatbot marketing guide
(Learn Online Earn Online)
3. Intelligent AI Chatbot in Python
(NeuralNine)
4. How to Make a Simple Chatbot in Under 10 Minutes (No Coding Dialogflow)
(Sean Batir)
5. Build your own chatbot using Python | Python Tutorial for Beginners in 2022 | Great Learning
(Great Learning)
6. The COMPLETE Guide to Facebook Messenger Ads & Chatbots
(Cereal Entrepreneur - Jordan Steen)

Top Articles

Latest Posts

Article information

Author: Arline Emard IV

Last Updated: 10/14/2022

Views: 6020

Rating: 4.1 / 5 (52 voted)

Reviews: 83% of readers found this page helpful

Author information

Name: Arline Emard IV

Birthday: 1996-07-10

Address: 8912 Hintz Shore, West Louie, AZ 69363-0747

Phone: +13454700762376

Job: Administration Technician

Hobby: Paintball, Horseback riding, Cycling, Running, Macrame, Playing musical instruments, Soapmaking

Introduction: My name is Arline Emard IV, I am a cheerful, gorgeous, colorful, joyous, excited, super, inquisitive person who loves writing and wants to share my knowledge and understanding with you.