Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (2022)

98%

Recommend

#2 Popularity index

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (1)

HT SCORE

99 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 25 in Livechat & Chatbots

Ease of Use

4.9/5

ROI

4.6/5

Implementation

4.8/5

Customer Support

4.9/5

Asksuite’s customer support processes haven’t yet been verified by Hotel Tech Report.

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  • Airport/Conference Hotels 2 verified reviews

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Asksuite is a global leader in omnichannel communication for hotels and resorts. Its mission is to make Reservation, Marketing, and Sales teams unstoppable by turning service requests into direct bookings. Asksuite provides centralized control of all hotel communication channels with maximum automation. Asksuite has won #1 Best Livechat & Chatbot by HotelTechAwards for the third year in a row.

Founded in 2017 | Headquarters in Brazil | 100 employees

Asksuite is the leading smart service platform for hotels, chains, and resorts. In addition to all the traditional AI assistant features, the software provides ...

Product Modules

Multi-channel Chatbot Livechat & Chatbots

INCLUDED

Our reservations assistant is available in the main communication channels: website chat (mobile and desktop), WhatsApp, Facebook, Instagram, Google Messages, and email.

Natural Language

INCLUDED

(Video) Hotel Cast TV: Master Hotel Website Workshop - Expert Tips for a 5-star Online Experience

An intelligent assistant that understands open questions, slangs, and expressions. And if you don’t feel like typing, you can just click the buttons.

Real Time Translations

INCLUDED

Answer travelers automatically in more than 25 languages.

Staff Inbox Guest Messaging Software

INCLUDED

Staff dashboard to communicate with guests beyond their booking and during their stay to personalize customer service.

  • Central Reservations Systems
  • Booking Engine
  • Digital Marketing Agencies

Browse integrations (42 verified)

Question:

What does this product or service do well?

Answer:

It enables hotels to standardise and personalise customer service and assists in boosting direct bookings and conversion rates. It also helps reach wider markets in a more natural way by speaking with foreign travelers in their native languages.

by Peter Cooke (Net Affinity) on December 15, 2021

See more answers (28)

Question:

What differentiates this product or service from the competition?

Answer:

The broad range of hotels they work with and the market data they have enables them to keep the product relevant and specific. The customer support is online and available 24 hours a day which is beneficial to any customers.

by Peter Cooke (Net Affinity) on December 15, 2021

See more answers (28)

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Go in with an open mind to a demo. It enables hotels to find out new ways to Drive Direct Bookings and Revenue through Conversational Booking. Asksuite enable Customized Pricing for Hotels and there is a chance to see it in action before you commit so the hotelier is well informed.

by Peter Cooke (Net Affinity) on December 15, 2021

See more answers (28)

Recommended by

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (6)

Peter Cooke Sales Manager @ Net Affinity

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (7)

Chris Alexandre CEO @ GuestRevu

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (8)

Arthur Proença Sales Executive @ Pmweb

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (10)

Catt McLeod Director of Strategic Partnerships @ HotelREZ Hotels & Resorts

Show More (24)

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (11)

Luis Braga Marketing Manager at the Clara Ibiúna Resort

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (12)

Pablo Siqueira Reservation Manager at the Le Canton

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (13)

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (14)

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (15)

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (16)

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (17)

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (18)

MARKETS SERVED

  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa

VERIFIED MARKETS

  • Brazil
  • Mexico
  • Spain
  • Colombia
  • Uruguay
  • Peru
  • United States of America
  • Argentina

Likelihood to Recommend

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Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (24)

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (25)

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (26)

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (27)

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (28)

What do you like most?

customer service is 10/10 and its really focused on the client - we had conversations with multiple employees and every single one was helpful so it does tell about the company and their priorities. In ge...

What do you dislike or think could be improved?

There are some technical sides that can still be improved upon and polished but we are looking forward to continue our partnership

Customer Support

5

Ease of Use

4

Value for money

5

Implementation

5

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (29)

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (30)

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (31)

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (32)

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (33)

What do you like most?

Intelligence and constant innovation make the difference and make us always want to continue with the tool.

What do you dislike or think could be improved?

Zero defects. Employees are always committed to helping in the best way.

Customer Support

5

Ease of Use

5

Value for money

n/a

Implementation

n/a

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (34)

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (35)

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (36)

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (37)

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (38)

What do you like most?

I wonder how we didn't make this partnership, we are really delighted with the number of services provided by the robot and the bookings made by him.

What do you dislike or think could be improved?

nothing, we are super happy with the robot and how quickly it learns how it is helping us to serve our customers

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (39)

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (40)

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (41)

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (42)

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (43)

What do you like most?

The Advantages of working with the Asksuite robot is the ease of being able to serve our customers in a single location.

What do you dislike or think could be improved?

By the time of the contract I still don't have this opinion formed for improvements, but so far everything is ok!

Customer Support

5

Ease of Use

5

Value for money

5

Implementation

5

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (44)

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (45)

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (46)

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (47)

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (48)

What do you like most?

Nothing like be the best on what you do. This bot is just perfect for our hotel because it its very ready for our segment! The team helps you with anything you need very fast, I really recommend it for e...

What do you dislike or think could be improved?

- Maybe improve social media tools. besides that, at the moment I can´t think on what to improve. It delivery what should delivery!

Customer Support

5

Ease of Use

5

Value for money

5

Implementation

5

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (49)

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (50)

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (51)

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (52)

Asksuite Hotel Chatbot Reviews: Pricing & Software Features - 2022 - Hotel Tech Report (53)

What do you like most?

The tool is very good, as it performs a good amount of sales without human help, at the end of the month the result is surprising

What do you dislike or think could be improved?

I would like that the tool have an answer directing the count when it does not find apartments according to property, eg. I don't have an apartment for 4 people, when you ask her, she just denies it and d...

Customer Support

5

Ease of Use

5

Value for money

5

Implementation

5

Implementation fee

Less than $1000

Monthly service fee

Less than $1000/month

New Industry Report Finds Out That 40.2% of Hoteliers Don’t Do Any Follow-ups 3 weeks ago

Automatically Connected: Asksuite Announces New Email Integration 2 months ago

Asksuite Launches WhatsApp Bulk Messages Campaign 5 months ago

3-Time Award-Winner Asksuite Partners With HotelREZ 5 months ago

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