16 Work from Home Chat Jobs You Can Apply for Today (2022)

If you’re looking for a remote customer service job that you can do from home but you don’t have the luxury of a noiseless workspace, then work from home chat jobs may just be the perfect fit for you.

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Kids, pets, and other sources of background noise may make it completely impossible for you to talk to someone over the phone from your home. In addition, if you have social anxiety, you may find it extremely difficult to speak on the phone with anyone.

But this doesn’t mean you can’t work remotely!

Many companies hire people who can communicate with their clients and customers via email or online chat, enabling you to make money from helping others while not having to speak on the phone.

You can even take your work to coffee shops, restaurants, playgrounds, your local library, or any other place where you can access the internet without having to worry about the background noise.

Today, you’ll learn about work from home chat jobs: what they entail, the requirements, and companies who are currently offering this opportunity.

What Does A Work-From-Home Chat Job Involve?

To put it simply, work-from-home chat agents communicate with a company’s customers through text messaging, instant messaging, or email. They’re normally asked to provide customer service by answering questions, resolving issues, and handling complaints.

What Are The Requirements To Be a Remote Chat Agent?

The minimum technical requirements are a computer that can run the software of choice of the company you plan to work for and a stable internet connection (i.e., DSL, cable, or fiber only; no satellite or wireless internet).

Aside from technical requirements, you also need to have soft skills such as fast typing skills (companies usually require a 30 to 40 wpm minimum) excellent written communication, attentiveness, empathy, independence, and extensive knowledge of the company’s offerings, products, and services.

A high school diploma or GED will normally suffice unless you’re offering support that requires you to have specific knowledge in a field. For instance, if you’re providing chat support for a medical product or drug, you’re often required to have at least a bachelor’s degree in a health-related field.

16 Companies Offering Work From Home Chat Jobs

Check out the list of companies below that offer online chat jobs. Some of the sites might say they’re currently not hiring. Don’t fret, though; bookmark these pages and check back from time to time and see if jobs have opened up.

1. FlexJobs

In contrast to the other companies on this list, FlexJobs is actually a job board where companies list various jobs.

The great thing about FlexJobs is that the companies that they allow to list here are carefully vetted.No job scammers are allowed here!

That saves you time and energy researching and vetting these companies yourself.

(Video) 5 Work-From-Home Chat Jobs and Websites (Non-Phone)

Plus, if you sign up as a member, you’ll have career coaches available to help you review your résumé and host mock interviews to get you on the road to your desired career.

Browse all the work at home chat job openings available now.

2. Apple

16 Work from Home Chat Jobs You Can Apply for Today (1)

Apple occasionally hires work-at-home chat agents for its customer service and technical support divisions.

These 20 hour/week virtual positions get snapped up fast, so it pays to check the company’s job board often.

If you do land a chat support position with Apple, the company will send you your own computer for free!

Apple chat agents should be familiar with the company’s products and have some prior experience in customer service or live chat support. According to GlassDoor, Apple chat agents earn as much as $20.50/hour.

3. Arise

The Arise Platform connects individual customer service agents and customer service companies to provide customer support for businesses and brands.

As an individual, you’ll need to register as a customer service agent and find opportunities with a virtual call center already working with the Arise Platform.

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The usual form of customer service they provide is telephone customer service, but they also provide live chat and email support.

The good thing about registering for the Arise Platform is that it provides an opportunity for you to eventually open your own call center business and handle your own team of work-from-home chat agents if you want to.

4. Best Buy

16 Work from Home Chat Jobs You Can Apply for Today (2)

Best Buy continually hires remote tech support chat agents who can troubleshoot Apple and Microsoft products, as well as some mobile apps, as part of its Geek Squad workforce.

Geek Squad agents must have at least one year of technical troubleshooting experience and reside in the USA (except for California, Alaska, Washington, and Puerto Rico).

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5. Paperless Pipeline

16 Work from Home Chat Jobs You Can Apply for Today (3)

Paperless Pipeline is a document scanning and storage app that enables realty and auditing companies to go paperless.

Clients of this software include realtors and auditors who use the app to store various documents (e.g., contracts), thus reducing how much total paperwork they must carry to a real estate closing or an audit.

Paperless Pipeline hires so-called ‘Customer Advocates’ from time to time. These advocates assist clients who are trying to use the app and get stuck or experience technical issues.

Paperless Pipeline pays $20 per hour and its advocates can work full time. Many advocates with this company work outside of the normal workday because realtors and auditors frequently work after work hours.

They currently don’t have openings, but place their page in your bookmarks and check back to see if opportunities are available.

6. Support.com

16 Work from Home Chat Jobs You Can Apply for Today (4)

This company maintains a global network of work-at-home chat and call agents to provide customer and technical support for its clients, which are typically small- to medium-sized businesses.

Thus, you’ll need to have some tech support experience to successfully snag a position with Support.com.

Once hired, you’ll be able to schedule and work shifts that pay $11 per hour. There is also a mandatory training period, complete with a background check.

7. OutPLEX

16 Work from Home Chat Jobs You Can Apply for Today (5)

This company is currently hiring Work at Home Customer Service Representatives.

You must possess a fairly good command of the English language, have a typing speed of 30 to 50 WPM, and have sales experience.

The pay for work at home chat agents ranges from $9-$14/hour; agents also earn commissions.

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8. TeleTech

This company hires customer service and technical support representatives to work with various clients.

With TeleTech, you are hired on as an employee, and the company does require that you pass a series of MatchPoint tests before you are hired. You must also pass a drug test.

Work shifts with this company range from 4 to 6 hours; most TeleTech clients require that you work a minimum of 20 hours a week. The pay ranges from $9 to $11 per hour.

9. The Chat Shop

16 Work from Home Chat Jobs You Can Apply for Today (6)

Companies that need chat agents for their own websites work with The Chat Shop to hire such agents.

Available positions vary from sales to customer service to technical support, and all positions come with paid training.

To qualify as a chat agent you’ll need to demonstrate a typing speed of 80 WPM, be meticulous and organized, and be able to work 35 to 40 hours per week.

Chat agents work remotely, and the pay scale starts at $10 per hour.

10. Uber

16 Work from Home Chat Jobs You Can Apply for Today (7)

This company hires so-called “Community Support Representatives” who work remotely to provide email support to Uber drivers and users.

The duties of CSRs include answering inquiries about a service, reporting a problem/complaint, and escalating an issue when deemed necessary.

Uber CSRs are expected to work 40 hours per week, with some of those hours spent on weekends. According to GlassDoor, CSRs earn $13 to $15 per hour.

11. Sedgwick

Sedgwick helps people handle their insurance claims.

They have quite a few work-from-home chat job opportunities available. Enter “work at home” in the search bar of their careers section to find the available positions.

Bilingual speakers are offered higher compensation rates.

12. Sitel

Sitel is a business process outsourcing (BPO) company that currently has multiple work-from-home chat job openings for various clients.

(Video) 10 Work-From-Home Chat Jobs That Pay $200+/Day | No Phone Calls

If your application is successful, you’ll be employed full time (up to 40 hours per week) and will be eligible for benefits, such as paid overtime, medical, dental, and vision benefits, and a 401k.

13. Everise

Everise is another global BPO currently hiring sales support agents to answer product and sales inquiries through chat channels.

At least six months of sales experience is required for this position. Bilingual Spanish/English agents are welcome to apply and have a higher pay scale.

14. ERC

ERC is yet another international BPO serving various industries, such as financial institutions, healthcare, media, and many more.

They are looking for both part-time and full-time work-at-home customer service agents to handle chat inquiries. Starting pay is $9.50 to $10.50 per hour.

15. Blackboard

Blackboard is an educational platform enabling learners and educators to interact in a virtual classroom.

They continually hire customer support and technical support live chat agents to assist users who have inquiries and technical issues with software.

16. Omni Interactions

Omni Interactions employs a wide network of gig workers (who they call Gig Brand Ambassadors or GBAs) to provide customer support to their clients via phone, email, live chat, text, and social media.

Currently, they only have openings for phone and email support agents, but add this page to your bookmarks and check back for new openings for chat agents.

How much do work-at-home chat jobs pay?

The majority of remote chat jobs salary falls within the $12 to $17 per hour range. Some pay less, while others pay more. Some companies will pay more and offer benefits, but those are rare and extremely competitive. Some positions are more sales based and will include commissions on top of an hourly rate as well.

Pay is always equivalent to the amount of work and effort needed. Work at home chat jobs are fairly easy and do not require much experience.

You should mainly be using these types of jobs for extra income with part-time work, or as an opportunity to get your foot in the door at a larger company.

The Bottom Line

Chat jobs hold a distinct advantage over more traditional customer support jobs: you get to do all of the work and never have to talk on the phone.

If you’re looking to land a work-from-home chat job, start with one of the above companies.

Being a chat agent is probably the most flexible and has the least barrier to entry of customer service jobs. However, this is also one of the lowest-paying jobs.

Check out other customer service jobs you can do from home to potentially find higher-paying remote jobs.

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Be sure to check out our full list of work at home jobs as well, which has 90+ ideas listed with hundreds of companies looking for new employees.

Does being an online chat agent seem appealing to you? Which one of these companies are you going to apply to first? Share it with us in the comments!

FAQs

How do I become a virtual chat agent? ›

You need at least a high school diploma to qualify for most virtual chat agent positions. Some employers prefer applicants who have previous experience in a customer service job in a call center, retail store, restaurant, or another customer-facing job while others offer on-the-job training to start.

Do Live Chat assistants make good money? ›

While ZipRecruiter is seeing hourly wages as high as $32.69 and as low as $8.89, the majority of Assistant Live Chat Agent wages currently range between $12.02 (25th percentile) to $18.99 (75th percentile) across the United States.

Is live chat job legit? ›

Are live chat jobs legit? Yes, you can get paid to text chat online! It's a legitimate way to make money from home. A few different companies offer these services, so you can choose the one that best suits your needs.

How do I chat for a job? ›

Begin with a polite greeting

Whenever you ping an employer on JOB TODAY (or on any other instant messaging platform), start your conversation with a polite “Hello” or “Hi”. You're smart 😀 you already know that stating upfront that you've applied for their job won't create the best first impression.

What is a chat support job? ›

Chat support is a common method of customer service or support that offers assistance to customers through the use of a messaging app or online chatbot. Delivered by live agents or through artificial intelligence (AI), chat support supplements more traditional customer service channels, such as voice or email.

How much do online chat jobs pay? ›

Online Chat Jobs by Salary
Job TitleRangeAverage
Customer Success ManagerRange:$0 - $0 (Estimated *)Average:$57,000
Customer Support RepresentativeRange:$0 - $0 (Estimated *)Average:$60,000
Customer Support SpecialistRange:$0 - $0 (Estimated *)Average:$42,000
4 more rows
Sep 19, 2022

How many chats can an agent handle per day? ›

An agent without prior chat experience can take only 1-2 active chats simultaneously, while an experienced agent can easily take 4-6 chats. If all your agents are new to chat you may need to lower the number of simultaneous chats they are expected to take. This can impact your staffing considerations.

How much does an Amazon Virtual Assistant make? ›

However on average a newbie Amazon VA earns upto $1000, mid-level ears $1000-$3000, and the experts who set up their own agency have a potential of earning more than $5000 per month.

How do I get paid for chatting? ›

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  1. ChatOperatorJobs. ChatOperatorJobs is a platform that hires women to talk to other men at a given fee. ...
  2. Text121 Chat. ...
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What is it like being a live chat agent? ›

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service.

Is Appjobs com legit? ›

Appjobs has an overall rating of 4.2 out of 5, based on over 32 reviews left anonymously by employees. 76% of employees would recommend working at Appjobs to a friend and 66% have a positive outlook for the business.

What are the questions asked in chat process interview? ›

Chat Process Interview Questions
  • Q1. I was selected for calling process but I shared my teaching experience there then the HR asked me to get more salary.. ...
  • Q2. Shortlist my resume ask to question according to your resume. ...
  • Q3. Why did you choose BPO. ...
  • Q4. And ask your best experience work. ...
  • Q5. They do analysis your mind.
Aug 8, 2022

How to request for job in message? ›

I'm jotting you a quick note to let you know that I'm currently searching for a new career opportunity in [desired industry]. With my background in [area], I'm ideally looking for a [type of position] role with an employer who [describe ideal employer].

What are the skills required for chat support? ›

Skills for chat support
  • Apply strong communication skills.
  • Find the right tone of voice.
  • Keep things personal.
  • Understand your limits.
  • Set yourself up for success.
  • Know your priorities.
  • Take advantage of AI.
  • Lead with empathy.
Sep 3, 2015

How do you answer chat support? ›

Here are a few templates to get you started:
  1. Hello! Thanks for reaching out to us at [Business Name]. Did you find what you were looking for?
  2. Hey there. Thank you for using [Service Name]. ...
  3. Hi, [Customer Name]! Welcome back to [Business Name]. ...
  4. Welcome back, [Customer Name]. I'm happy to see you again!
Oct 11, 2022

What is chat list? ›

The Facebook Chats list is the messages inbox where you receive messages, customize how your messages look, view photos and videos easily and send messages faster.

What are the qualifications to be a non voice call center agent? ›

Have 30-35wpm typing skills. Work experience is not required.
...
RESPONSIBILITIES:
  • This is a non-voice data-entry & writing type of customer service or back-end support job done through chat and email in a BPO (call centre) setting.
  • Maintain data entry requirements by following data program techniques and procedures.

Is OutPLEX legit? ›

Is OutPLEX a good company to work for? OutPLEX has an overall rating of 3.4 out of 5, based on over 125 reviews left anonymously by employees. 64% of employees would recommend working at OutPLEX to a friend and 55% have a positive outlook for the business.

What is chat representative? ›

As a Chat Representative you would be responsible for identifying customer needs and determining appropriate actions for resolution. You will also help identify process improvement recommendations that drive customer satisfaction and advocacy. Essential Duties/Responsibilities.

What is virtual chat? ›

Coffee chats are usually in-person meetings you set up with someone you want to add to your network. A virtual coffee chat is the same thing, except you're meeting people over a video app or software like Zoom, Skype or even Google Hangouts.

Can I work in call center without experience? ›

Without a doubt, a position as a call center representative is still one of the most in-demand jobs in the Philippines. At Global Strategic, even fresh graduates with no experience are welcome to apply for a Call Center Representative (CSR) position.

How do I prepare for a chat interview? ›

Chat Process Interview Questions
  1. Q1. I was selected for calling process but I shared my teaching experience there then the HR asked me to get more salary.. ...
  2. Q2. Shortlist my resume ask to question according to your resume. ...
  3. Q3. Why did you choose BPO. ...
  4. Q4. And ask your best experience work. ...
  5. Q5. They do analysis your mind.
Aug 8, 2022

What are the skills required for chat support? ›

Skills for chat support
  • Apply strong communication skills.
  • Find the right tone of voice.
  • Keep things personal.
  • Understand your limits.
  • Set yourself up for success.
  • Know your priorities.
  • Take advantage of AI.
  • Lead with empathy.
Sep 3, 2015

How much does the chat shop pay? ›

The Chat Shop Salary FAQs

The average The Chat Shop hourly pay ranges from approximately $18 per hour for a Chat Agent to $18 per hour for a Live Chat Agent. The Chat Shop employees rate the overall compensation and benefits package 3.4/5 stars. Are The Chat Shop employees satisfied with their compensation?

What makes a good chat agent? ›

Empathy is a common characteristic in best live chat agents. In fact, the best ones have and use all three types of empathy during conversations: Cognitive Empathy: They understand what the customer feels. Emotional Empathy: They can connect with the customer.

What is chat list? ›

The Facebook Chats list is the messages inbox where you receive messages, customize how your messages look, view photos and videos easily and send messages faster.

Is chat support difficult? ›

Like all customer-facing positions, live chat support agents interact with a range of personalities and dispositions. Questions will vary from small requests to complex and delicate situations. Without hearing someone's voice, it can be challenging to identify how they feel.

What is coffee chat? ›

A "coffee chat" is the name given to an informal conversation you have with an employee of a company you are interested in. Those conversations are not formally a part of the recruiting process.

What's the difference between text and chat? ›

RCS, also known as Chat, is an enhanced messaging experience on Android devices that is an upgrade to simple text/SMS and is similar to iMessage or WhatsApp. Chat is enabled by Google's Android platform and is accessible using either Google's Android Messages app or Samsung's Messages app.

What is virtual customer assistant? ›

A virtual assistant is a trained professional who knows exactly how to make customer interactions smooth and personable. This means that when you get your VA onboard, you don't have to invest the time and resources to train them.

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